eBay

simplewardr37 · ‎05-02-2020

Hello everyone. Ebay came out and announced that return time frames are extended and that buyers have 21 days to return which wasn't true, since my buyer would not send back the return and when I tried to close it after 31 days, they would not close and I was told that due to Covid 19 buyer have unlimited time to ship the item back, which was ridiculous. I have the email as proof. Within US, even if you are in NY you do have the ability to take the item to the post office and 30 days is more then enough. On top, you can just hand the package to the mail man right by your residence.

Now Prior Covid 19 lockdowns I shipped 6 packages total to Russia. This was from March 3rd to March 11th. Packages are being delayed. All of them show in transit but are not delivered yet. All buyers opened up request. I found a way to somehow communicate with hiding ebay customer service and told them that obviously the delay was caused by Covid 19 and its worldwide lock down. I received an email back saying that as a seller I should make sure items are delivered within the timeframe promised. HOW on earth would I do that? If COVID is effecting us all, how would I ensure that? So COVID effects the return shipping, but not the original shipping? Ebay closed all cases against me, not taken in to consideration that the delay is due to Covid to extend the delivery time and refunded close to $3000 of my money to buyers while my items are gone too. I see this as double standards and seller abuse continues as usual. Who else has this issue? This is an absolute legal matter. They cannot do this. Are any of you having this issue? Thank you

paradiso*bella*a*venire · ‎05-02-2020

Unlimited time to ship back? really? Wow thats insane..... preposterous even

Judge not others by your own limitations

vrie39 · ‎05-02-2020

I don't ship international.

gracieallen01 · ‎05-02-2020

I think, if that were brought up at the weekly chat, the response might possibly be that the CS needs to be coached.

Not saying 'NO' doesn't mean 'YES'.

The foolishness of one's actions or words is determined by the number of witnesses.

Perhaps if Brains were described as an APP, many people would use them more often.

Respect, like money, is only of 'worth' when it is earned - with all due respect, it can not be ordained, legislated or coerced. Anonymous

luckythewinner · ‎05-02-2020

From the eBay user agreement:

"We reserve the right to refuse, modify, or terminate all or part of our Services to anyone for any reason at our discretion"

simplewardr37 · ‎05-02-2020

And you find that to be okay? Basically they reserve the right to treat sellers differently and any way they please? People built businesses on this platform. This is about shipping time at the time of a worldwide pandemic. Shouldn't they extend shipping time to lets say 45 days instead of the 30 days they give for internationals especially when they were all shipped prior the pandemic?

gracieallen01 · ‎05-02-2020

@luckythewinner wrote:
From the eBay user agreement:

"We reserve the right to refuse, modify, or terminate all or part of our Services to anyone for any reason at our discretion"

I think I heard somewhere that for that to be true, legal and applicable, it must come with notice of doing, or having done so.

Not saying 'NO' doesn't mean 'YES'.

The foolishness of one's actions or words is determined by the number of witnesses.

Perhaps if Brains were described as an APP, many people would use them more often.

Respect, like money, is only of 'worth' when it is earned - with all due respect, it can not be ordained, legislated or coerced. Anonymous

luckythewinner · ‎05-02-2020

@simplewardr37 wrote:
And you find that to be okay?

I just re-read my post, and nowhere did I say that I "find that to be okay".

I quoted one sentence from the eBay user agreement that I read.

gracieallen01 · ‎05-02-2020

Don't you find that really irritating when they do that? I do. 😁

Not saying 'NO' doesn't mean 'YES'.

The foolishness of one's actions or words is determined by the number of witnesses.

Perhaps if Brains were described as an APP, many people would use them more often.

Respect, like money, is only of 'worth' when it is earned - with all due respect, it can not be ordained, legislated or coerced. Anonymous

simplewardr37 · ‎05-02-2020

….and so what are we going to do about it? Nothing? Ive been here for more then 2 decades. I find this abusive and i already see ebay cornering its sellers and sellers not doing anything. Thats more irritating.

luckythewinner · ‎05-02-2020

@gracieallen01 wrote:
I think I heard somewhere that for that to be true, legal and applicable, it must come with notice of doing, or having done so.

I have no idea - I'm not a civil law attorney.

I also do not have the means to litigate issues like this. So I simply read the user agreement and take note of what territory eBay has carved out for itself. Then I adjust my business plan accordingly.

paradiso*bella*a*venire · ‎05-02-2020

******general reply******

My amazment about it all is the "unlimited time" buyers have to ship back statement. True or false that they have "unlimited time"? Thats news to me if true.

Judge not others by your own limitations

gracieallen01 · ‎05-02-2020

@simplewardr37 wrote:
….and so what are we going to do about it? Nothing? Ive been here for more then 2 decades. I find this abusive and i already see ebay cornering its sellers and sellers not doing anything. Thats more irritating.

Do about it? I've been wondering that, too. I started selling here in '98. But I did something - I put up my own website and put eggs in other baskets in '08. And, you have no idae just how irritating I find it, watching so many sellers putting up with it and just how little actual help ebay is. ebay doesn't even tell them that there is no help, but just skips along, whistling a happy tune and bragging about GMV being down but revenue to the stockholders up, with the help of promoted listings bringing in +111% more for the past quarter.

Corp is happy, shouldn't the sellers be?

Not saying 'NO' doesn't mean 'YES'.

The foolishness of one's actions or words is determined by the number of witnesses.

Perhaps if Brains were described as an APP, many people would use them more often.

Respect, like money, is only of 'worth' when it is earned - with all due respect, it can not be ordained, legislated or coerced. Anonymous

gracieallen01 · ‎05-02-2020

@luckythewinner wrote:
@gracieallen01 wrote:
I think I heard somewhere that for that to be true, legal and applicable, it must come with notice of doing, or having done so.
I have no idea - I'm not a civil law attorney.

I also do not have the means to litigate issues like this. So I simply read the user agreement and take note of what territory eBay has carved out for itself. Then I adjust my business plan accordingly.

A wise person, in all seriousness.

Not saying 'NO' doesn't mean 'YES'.

The foolishness of one's actions or words is determined by the number of witnesses.

Perhaps if Brains were described as an APP, many people would use them more often.

Respect, like money, is only of 'worth' when it is earned - with all due respect, it can not be ordained, legislated or coerced. Anonymous

simplewardr37 · ‎05-02-2020

We are in force majeure. Im sure you know what that means. Non of their rules can apply. If return time is extended due to issues we are all facing, then they should be extended on handing time, shipping time and all time. If buyer cannot get to the post office on time to ship back what I can resale and get my money out of it, then buyer cannot expect items on time especially when the post office is in another country. We have no control over Russia. They have to extend or else it becomes a legal matter since they did not take the emergency situation in to account and caused financial loss for me which in its turn, created bigger issues for me. They cannot expect me to deliver things on time at this time.