eBay

baantiques · ‎08-19-2022

It does to me, sorta.

Someone with a zero feedback rating bought 9 fog lamp bulbs and I shipped them to the address of record. Two weeks later, the package comes back refused, with the message that the addressee doesn't live there. I send the buyer a message and asked what was going on and how they would like to proceed. The buyer responded saying that when they typed in their address it must have automatically put in the wrong city and state and gives me the same address, but with a different city and state. I respond by saying that I can't send it to an address given me via message, that Ebay requires me to send it to the address of record and she needs to change it there. She responded by saying she can't because she can't get into her normal account because she's on vacation, and she purchased them with a "temporary" account. That's where I left it. I haven't responded. The messages she sent have also disappeared from my in box.

What makes it fishy obviously is the account business. If you can buy something on Ebay you can change your address and access your account. But the weird part is I can just not send it and there isn't anything the buyer can do since I have tracking that indicates it's been delivered to the buyer's address.

Anyone?

bonjourami · ‎08-19-2022

Just refund with problem with buyers address, and block her.

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“Never pick a fight with an ugly person. They don’t have anything to lose.” ~Robin Williams

gurlcat · ‎08-19-2022

Pretty weird (especially her messages disappearing; I have never seen or heard of that before). But at least it sounds like you did everything right. Update if/when anything more happens, okay?

pburn · ‎08-19-2022

Speculating what happened and why is a rather pointless exercise. I'm sure you don't intend to keep the money and the scarf, so just let the buyer know you'll be processing a refund. Details beyond that are moot, really.

I would add I'm not sure where the "scam" comes into play. The buyer doesn't have the scarf, and you have her money. If she's running some kind of scam, she's not very good at it. She really needs to think these things through.

Are you 100% sure she was the original buyer?

mtgraves7984 · ‎08-19-2022

I'd refund the buyer, block and be done with them. But should you choose to continue, you're correct. Relist and have the buyer re-purchase using a good address.

ms.rodriguez* · ‎08-19-2022

Refund but deduct the cost of the shipping. It's the buyer's responsibility to have a correct address on file. Go ahead and block that buyer. You do NOT want to deal with a customer that is stupid and can't correctly put their address on Ebay when they register. BLOCK the buyer. Relist the item in a few days.

rschissler · ‎08-19-2022

I'm guessing they were on vacation using a different device than at home, and couldn't remember their password to login to their account, so used a guest account to buy .

pburn · ‎08-19-2022

Good grief. Where did I get the impression the item was a scarf? Who knows . . .

Back for a second cuppa.

nobody*s_perfect · ‎08-19-2022

@baantiques wrote: .... I respond by saying that I can't send it to an address given me via message, that Ebay requires me to send it to the address of record and she needs to change it there. ... I can just not send it and there isn't anything the buyer can do since I have tracking that indicates it's been delivered to the buyer's address.

That approach to changing the address wouldn't work, because it's not possible for the buyer to revise the address that was attached to their payment. Even if they change their primary address on file with eBay, that won't affect a transaction that they were in before the change. As the others have noted, just refund (possibly withholding the shipping cost).

eBay's buyer protection policy (which they call the Money Back Guarantee) states that a buyer loses their protection if they refuse a package (unless it's for Postage Due), so even if you didn't have tracking that showed delivery (?!) you would technically not be required to issue any refund, so the buyer is lucky to get anything back.

Anonymous · ‎08-19-2022

Just WOW !

Could be anything from using a hacked account to stoner with few brain cells left.......

Anyhow, you need to simplify this by refunding and blocking......get away from her and keep her away.

Don't give these things your time. When it gets this wonky, handle it and be done with it.

Relist the item in a week when she has lost interest in it or has bought it somewhere else.

The delay will help insure that you don't deal with her under a different ID trying to get to the item.

There are literally thousands of good buyers out there to deal with instead of one bad one.

baantiques · ‎08-22-2022

OK, we got it worked out. She was a repeat buyer who used a temporary account. Why I don't know but something to do with being away from home and having only a phone. Maybe not having much experience with the app? I dunno. But what I did was to cancel the original order and send a refund. I put them back in inventory and she bought them again with the right address. I ate the shipping on the first transaction but I don't mind with repeat customers.

maxine*j · ‎08-22-2022

Thanks for the update! Glad it was a happy ending (well, more ore less).

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luckythewinner · ‎08-22-2022

If this is a scam, it a hopelessly elaborate and unnecessary one. Some others here might argue that the buyer could simply file a fraudulent "not as described" dispute and return an empty package.

I agree with others, cancel for "problem with address" and refund.