I had a buyer return late a new item they had used 2 1/2 months without filing a claim. I explained that I was on vacation and could not open my mail at the moment but would do so when I returned. That was not good enough for her. She opened up a claim 2 days ago so I sent her a reminder about being on vacation. Because it is Christmas time I decided to be nice and told her that I would return her money once I checked the item. I returned yesterday and the new cashmere scarf was totally used and had cat hair on it. Well this morning I got a notice from Ebay saying that she had proved her case and I had until today to return the money. Mind you that it has only been 2 days since filing her claim. It does no good to appeal as sellers who do that automatically get defects.
From now on I will never return money for items over 30 days. This buyer obviously knew that Ebay always sides with the buyer. SAD.
