Does eBay enforce harassment from someone maliciously multi-accounting?

[butterscotches]

There is a buyer who avoids my BBL by making multiple purchases in succession under new usernames, and has been doing so for almost a month now. They use a different username each time but the same name and shipping address and there have already been over 200 suspected instances. I’ve reported all instances to eBay citing their abusive buyer policy and policy on multi-accounting with the intent to bypass BBL, and they claim to be looking into it but they’re still coming everyday to drain my inventory (22 so far today alone). 

Does eBay actually enforce their policies or am I fighting a futile fight reporting these?

[soh.maryl]

Perhaps I missed this in your initial message, but does this person pay or not?

If they do not pay, are you routinely cancelling, citing "buyer did not pay" as the reason?

Do you have any idea why this person would be doing this? 

[soh.maryl]

Don't understand.  First you state you think it's only one person using different IDs.

Then you refer to this as "these buyers".  Which is it? 

[soh.maryl]

As far as I can tell, the OP has not clarified whether this buyer pays or not.

And, if this person uses a different account each time,  adding his ID to the BBL is useless, because he will apparently buy tomorrow under a different ID.  

[soh.maryl]

As others have mentioned, a buyer can be added to your BBL for any reason or for no reason at all.

As far as I can tell, no one monitors a seller's BBL.  You can have hundreds of buyers on it (and some sellers apparently do.) 

[ckimodog]

@butterscotches 

I would try this route, as eBay CS is pretty worthless:

https://www.facebook.com/ebayForBusiness/
 
These agents are US CS eBay employees and may better serve you and your situation.  Many positive posts with their ability to be helpful.  In the past they were helpful concerning my issue at hand.  Give it a try...it might be worth it.

Again, good luck to you and hope all is resolved somehow for you.

[butterscotches]

Thanks for all the feedback.

Confirming that the buyer does pay. However the root of my question here was essentially do they enforce my means to block that activity, and it's a pretty clear "no."

My suspicion for the intent is it's a competitor trying bleed me of shipping costs given the price point.

I've been keeping an eye on my seller level, and while it was at risk of falling out of the "Top Seller" category because I stopped cancelling orders for 1-week just to see if that would impact anything, I just checked and the "Not uploaded at all" issues putting me at risk seem to be gone.

I'm using the process that customer service provided, but now I see that they might just essentially be saying "yea, whatever" and their feedback should not be trusted.

As mentioned, thanks for the feedback, but on to better pursuits and a better use of time for me.

[soh.maryl]

So the buyer does pay.  And then do you ship? 

I guess I still don't understand the issue except that it must be annoying.  

[dbfolks166mt]

So the buyer does pay.  And then do you ship? 

I guess I still don't understand the issue except that it must be annoying.  

     I am a bit lost here as well. So the buyer pays but unclear what is happening after that. Not sure if buyer is requesting the order be canceled, if the seller is actually shipping (it appears not), or if they are shipping is the buyer then opening return requests or is the seller simply canceling the order for some reason before they ship based on the buyers address. 

     I saw the OP's follow up post and don't understand the "bleed me of shipping costs" if the OP is not shipping and is canceling the orders. From OP's follow up it appears they have their answer and unfortunately eBay does not provide a means to block sales by an address. While that may appear to be a useful feature there are always trade offs for any action. 

[kensgiftshop]

If the buyer is paying for the orders, I don't see what the problem is?

What difference does it make if one buyer buys 20 items or 20 buyers buy 1 item?

[golfingaddict]

I think it has something to do with the .99 with free shipping variation listing the seller had listed.

It showed  "Save up to 50% when you buy more" and had 754 sold.

When I first saw the listing I thought it was suspect.  While there is nothing wrong with a listing like this, it seems to be one where a competitor (or not) could grab up a bunch of cards repeatedly.    Again, just guessing.  My guess is this repeated action is on the cheap cards.

Sadly, I think the seller may have gotten in too far with bad advice from CS.  If the buyer is paying the seller should ship.  Cancelling paid transactions will never end well with eBay, no matter what CS might say.  Of course, if the seller ships he could also end up with a gaggle of returns.  

Hard to get a take on the whole thing because we are getting information in drips and drabs. 

[sextons-sweet-deals]

I'm trying to understand why the buyer is doing this.

Are they buying the same item over and over? Are the items low value? Sounds like they are buying and paying for each transaction rather requesting combined shipping. 

Could this buyer be using stolen gift card numbers or something similar?