Does Selling "AS IS" mean anything??

[kenaimike4jha]

I recently sold a video Camera with AS IS WITH NO REFUND in the description. I said touchscreen wasn't doing much,if it was even supposed to. I didn't know if it was supposed to.  The buyer filed a claim and Ebay refunded the money.  What good is it to put "AS IS" in may listing, if Ebay is going to refund no matter what? How can I protect from that in future?

[southern*sweet*tea]

There is no such thing as "as is" when selling on Ebay. Buyers have the thirty day money back guarantee.

[mtgraves7984]

'As-is' carries some weight... 'No Refunds' does not.

In the future, you could offer 30 Day Returns... then you could get your item back to resell to a good buyer.

[wastingtime101]

"Does Selling "AS IS" mean anything??"

Not on eBay.

"How can I protect from that in future?"

You can't, but you can minimize the chance of a not as described claim by listing as "for parts, not working" instead of "used".

[corvettestainless]

All buyers are protected by the 30 day money back guarantee. The buyer, in this case, opened a refund in the resolution center and you needed to respond within a couple days, or ebay will just 'refund' them without forcing the return. 

To avoid that in the future, when you sell something, keep your eyes on ebay each day for the next 30 after selling to see if a 'return' has been opened- then respond. Again, if customer opens with a reason of 'not as described', 'does not work' 'missing parts' etc. - you must take it back and you get to pay the return shipping costs. If you don't want to pay those shipping costs, you can choose to just 'refund'. 

Selling 'broken' items is a tricky game and you just need to know a very highly returned proposition. 

[nanbosnan]

"As is" might mean something if listed as "not working, for parts" with a clear description of what works, what doesn't, etc. I don't think "as is" means anything at all if listed as "pre-owned." No refunds doesn't mean anything in any type of listing.

[wesk_36]

Buyers see this at the top;

"Used: An item that has been used previously. The item may have some signs of cosmetic wear, but is fully operational and functions as intended."

If you don't know the condition of what you are selling, or don't test it before selling to know if it works or not, then it would be better to list as for parts only.  

[koohaj_0]

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@kenaimike4jha wrote:

I recently sold a video Camera with AS IS WITH NO REFUND in the description. I said touchscreen wasn't doing much,if it was even supposed to. I didn't know if it was supposed to.  The buyer filed a claim and Ebay refunded the money.  What good is it to put "AS IS" in may listing, if Ebay is going to refund no matter what? How can I protect from that in future?

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Does it ever occur to the ASIS folks that *ALL* items are sold exactly in the condition they are in?

What condition besides ASIS would it be in?

You want to know my opinion, ASIS translates to BUYER BEWARE!!!

ASIS means RUN, RUN far away as fast as you can!

On ebay that's a challenge to some of us.

No such thing as No Refunds.

[koohaj_0]

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@corvettestainless wrote:

All buyers are protected by the 30 day money back guarantee. The buyer, in this case, opened a refund in the resolution center and you needed to respond within a couple days, or ebay will just 'refund' them without forcing the return. 

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These types of responses lead to confusion and misunderstandings, the buyer did not open a refund... The buyer opened a "Not as Described/ Not Working" case in the resolution center.

Please Note:

Item condition by category | eBay

Used: The item has been previously used. The item may have some signs of cosmetic wear, but it is fully operational and functions as intended. The item may be a floor model or store return that has been used. See the seller's listing for full details and a description of any imperfections.

Also a "No Returns" policy prevents ebay from forcing the return itself, many people don't understand this but on a No Returns policy the buyer can in fact keep the item and the seller will still have to issue the refund, the MBG forces the refund but not the return.  If sellers want ebay to force the return before the refund is issued then an actual returns allowed policy must be used.

[monster-deals]

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@kenaimike4jha wrote:

How can I protect from that in future?

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You can't. Not on ebay.

Even listing as "parts or repair" lends you ZREO protection.

[terrycece62]

Buyers MBG trumps everything no refunds
you can state no returns if u do not want your item back but you still need 2 refund buyers payment regardless as long as they request within 30 days
No as is does mean much on eBay

[fab_finds4u]

Can you describe what is 'as isn't' as opposed to 'as is' ???

As is is meaningless if your intention was to imply you described it properly and they have to accept it in the condition they receive it, therefore no refunds. 

As is may be intended to dissuade a buyer from filing a return request but the buyer still knows if they file one claiming not as described they will win.

Even if you list it saying not working for parts or repair they can still file a not as described dispute. If a buyer paid they can come back later and file a dispute or request a return.  If you don't resolve and refund before eBay steps in you earn a defect!  When eBay is asked to decide a magic wand is waved over the case and the buyer gets a refund. It's rare a buyer loses. Sometimes the buyer gets to keep the item and you don't get it back but you're still forced to refund.  

[myescape]

"as is"means in this context means item is as described and pictured.If buyer complaint pertains to an issue not described or pictured in the listing it falls under buyer protection as item is not as it is described and pictured.

[slippinjimmy]

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@kenaimike4jha wrote:

I recently sold a video Camera with AS IS WITH NO REFUND in the description. I said touchscreen wasn't doing much,if it was even supposed to. I didn't know if it was supposed to.  The buyer filed a claim and Ebay refunded the money.  What good is it to put "AS IS" in may listing, if Ebay is going to refund no matter what? How can I protect from that in future?

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If you mean the Sony HDR-SR, it was listed as "used" but it should have been listed as "For Parts Not Working".

Used

An item that has been used previously. The item may have some signs of cosmetic wear, but is fully operational and functions as intended. This item may be a floor model or store return that has been used. See the seller's listing for full details and description of any imperfections.

For parts or not working

An item that does not function as intended and is not fully operational. This includes items that are defective in ways that render them difficult to use, items that require service or repair, items that are locked or can't be activated, or items missing essential components. See the seller's listing for full details.

The selection for "Condition" overrides any disclaimer that you include in the description. Putting "untested" in the Title is insufficient.

[corvettestainless]

@koohaj_0  These types of responses lead to confusion and misunderstandings, the buyer did not open a refund... The buyer opened a "Not as Described/ Not Working" case in the resolution center.

No, the buyer did not go to the resolution center. The buyer simply goes to their 'purchases' in 'my ebay', on the right side there is a big blue box that says 'return'. You push that button, you answer the 'reason' you are returning. The 'system' then opens it in the 'resolution' center, which for most people, they have no idea what that is. 

So, no confusion here- except by you.