eBay

bigdeals.etc · ‎05-16-2018

When I get SNADs I always accept them either immediately or within the "seller make it right" period because the issue needed some communication to clear things up.

Do you guys do that too or do you just wait until the buyer escalates into a case? I ask because I've recently done some buying in the last month... little techy gadgets. From the few of them that were defective (3 out of 15 different items), each of those sellers seemed to just stall when I filed the SNADs. They would paste scripted answers that would have nothing to do with my issue, beat around the bush, and never just accept my return. I'd have to end up escalating.

femmefan1946 · ‎05-16-2018

It depends on the seller.

Some take requests for refunds personally.

They refuse returns and don't understand that eBay and Paypal require refunds.

Some ~~scammers~~ sellers do as you say, stall until the unhappy buyer opens the Claim.

Which is why a buyer should never get into a discussion with a seller about a problem.

If the seller doesn't send return postage* immediately **, escalate to a Claim.

*If the seller will accept photos of damaged purchases, the buyer should include pictures of the packaging. this helps either with USPS insurance claims or with learning how to pack better.

** Canadian members can now buy USPS shipping labels through Shippo. It may be possible for US member to buy Canada Post and other labels through them too. This is a HUGE help in international selling.

slippinjimmy · ‎05-17-2018

I don't need eBay to make a decision for me.

Paranoia strikes deep
Into your life it will creep

myboardid · ‎05-17-2018

In the last several years I have not had a SNAD that wasn't legitimate. There has been no reason to let eBay get involved at all.

----------------------------
Successful and experienced seller since 1997, over 70,000 feedback, boardie since the boards were begun.

castlemagicmemories · ‎05-17-2018

@myboardid wrote:
In the last several years I have not had a SNAD that wasn't legitimate. There has been no reason to let eBay get involved at all.

How refreshing. Many think there is never a SNAD that IS legitimate, even if it can be seen in the listing photos if you know it is there (no mention in the description).

castlemagicmemories · ‎05-17-2018

Possibly those sellers who drag their feet on SNAD returns aren't aware of policy. They may think that Ebay will decide in their favor. They don't know that not only won't they decide in their favor, they will get a very serious case closed without seller resolution defect that can cost them their selling privileges.

Ebay doesn't want to step in; they want the seller to handle it. But not everyone knows or accepts this.

emerald40 · ‎05-17-2018

Never ever get ebay involved. I have yet to see where it did not end badly for the seller.

castlemagicmemories · ‎05-17-2018

True.

castlemagicmemories · ‎05-17-2018

@castlemagicmemories wrote:
@myboardid wrote:
In the last several years I have not had a SNAD that wasn't legitimate. There has been no reason to let eBay get involved at all.
How refreshing. Many think there is never a SNAD that IS legitimate, even if it can be seen in the listing photos if you know it is there (no mention in the description).

You know, the every buyer is a scammer line of thought, which could be a contributing reason to no sales. Sellers fought and abused buyers over legitimate SNADs, so the buyer left. Sellers won the battle but lost the war.

kensgiftshop · ‎05-17-2018

@bigdeals.etc wrote:
When I get SNADs I always accept them either immediately or within the "seller make it right" period because the issue needed some communication to clear things up.

On returns, there's no reason to put them off, just approve it as soon as you get one.

You end up with a happy customer and maybe a return customer when they find out if there's a problem, you are quick to fix it.

Have a great day.

emerald40 · ‎05-17-2018

@castlemagicmemories wrote:
@castlemagicmemories wrote:
@myboardid wrote:
In the last several years I have not had a SNAD that wasn't legitimate. There has been no reason to let eBay get involved at all.
How refreshing. Many think there is never a SNAD that IS legitimate, even if it can be seen in the listing photos if you know it is there (no mention in the description).
You know, the every buyer is a scammer line of thought, which could be a contributing reason to no sales. Sellers fought and abused buyers over legitimate SNADs, so the buyer left. Sellers won the battle but lost the war.

_________________________________________

Yes, it is easy to get jaded reading this board. But then I go upstairs to the buyer's board and see there are legitimate claims from good buyers who are dealing with bad sellers.

castlemagicmemories · ‎05-17-2018

https://community.ebay.com/t5/Selling/I-m-beginning-to-see-what-buyers-contend-with/m-p/27854770

This is from the Selling Board and features posts by many well known, respected, knowledgable sellers and posters who detailed this buying experiences. The number of not as described items and horrific customer service was truly appalling and eye opening. Many have/had a loyalty to Ebay and have been here for decades but that loyalty was severely strained and in some cases, destroyed.

rolenboy01 · ‎05-17-2018

I don't do it right away that's for sure haha but I do eventually before i am penalized.

emerald40 · ‎05-17-2018

I buy a lot. And I have seen a big decline in sellers who send the item out in a timely manner or show pictures of one thing and send out someway else.

Right now I am contending with a seller who was immediately paid, but yet emailed me that he will be going on vacation for 3 weeks so there will be a delay in sending the item out.

I buyer vintage plastic keychain puzzles. The pictures all showed the item put together. I received it in pieces. And then the seller insulted me by saying I should let a 6 year old put it together for me.

And shipping is getting worse. Old. dirty boxes that when they finally come to me are in various stages of collapse. Or boxes that are way too small for the product and covered everywhere in tape. All of the excitement of receiving it turns to frustration trying to get that item out without destroying it.

And never mind the sellers who you win the item from, state something was wrong with it, give you your money back, and you have abolutely no say in the matter - cannot even neg him. And I caught more than one lying saying it was problem with address.

But the worst imo is when a buyer is afraid to ask a question that the seller may block them. Yes, I understand there comes a point where a buyer can become a nightmare, but do not judge all of us by that.

Yes, buyers are becoming more difficult, but many sellers are just trying to skate by and then wondering why they have no sales,

bigdeals.etc · ‎05-17-2018

@kensgiftshop wrote:
@bigdeals.etc wrote:
When I get SNADs I always accept them either immediately or within the "seller make it right" period because the issue needed some communication to clear things up.

On returns, there's no reason to put them off, just approve it as soon as you get one.
You end up with a happy customer and maybe a return customer when they find out if there's a problem, you are quick to fix it.

I respectfully disagree. As I said before, certain things need to be cleared up before I accept the return in rare cases. It's usually the cases when I feel the buyer would realize they made a mistake in filing a return once I clarify the issue to them. For example, I once had a return filed (SNAD) for an item that was advertised to include an additional set of pads and the buyer claimed to have to not have it in the package. I told the buyer to check the inside pocket of the item, which the manufacturer attaches the pads in there with a stitch so they don't get separated with the item. The buyer then ends up checking and realizing he made a mistake, but doesn't close the case yet. So I'm forced to accept the return before the seller make it right runs out. The buyer eventually closed the case afterwards. I feel that would result in a happier customer.

Had I just accepted the return immediately , the buyer could have easily shipped it back immediately before I even had a chance to tell him about his mistake.

And I'm not even going to go into detail of some buyers who accidentally filed returns on my item that was meant for another of their sellers. I was luckily able to clear that up for them as well as give them the seller name the return was meant for too.