Disputed transaction, both transaction history and negative feedback were removed

[gschwertley]

Ordered some shipping labels to fulfill Ebay orders.  It took 23 days for the labels to get here, I won't include the saga that involved and my communications with the seller and Ebay.  My main beef now isn't about the labels or the inordinate amount of time it took to get them.   My complaint is that during this process, somebody made the transacton disappear from my purchase history.  The same seller is still selling the same item.  Then after I left negative feedback, that was made to disappear within less than 24 hours.  Seller was in China shipping from California.   Very dishonest system.  I smell a rat in this process.  I suspect that some merchants are held to different standards than others.  Especially after reading a few threads here similar to mine.  

[southern*sweet*tea]

If the transaction completely disappeared, Ebay removed it. Is the seller still a member? Or is he now "not a registered user"?   This is what happens when Ebay kicks a seller off of the site.

[itscalledapostingid]

Also make sure it's not filtered out by the "older than 60 days" filter.

There are also several other places to click on the transaction/order details besides purchase history...

from the case...

the actual item page...

any emails/messages associated with the item or the case etc.

Did you look everywhere?

[albertabrightalberta]

@gschwertley 

Since your post says that the seller still has listings for the same item, it doesn't sound like the seller is NARU. 

What did your feedback say? Did you have to open a case before receiving your purchase? If you mentioned a case or a dispute, ebay would have removed it. 

[gschwertley]

I reported to Ebay that the item hadn't been received.   The item disappeared from my purchase history well before the closure of that inquiry.  The order was never cancelled.   I've never previously had a purchase order disappear arbitrarily like that.    Although the order disappeared from my purchase history, I was able to back-track it through my feedback page where it was waiting for FB.   My feedback stated that after 23 days, the order hadn't been fulfilled and the seller hadn't made an effort to resend the order.   This seller is still selling on Ebay.   I know sellers have issues with shipping carriers but they should also know how to take care of problems when they arise.  As a seller, I've had them.  I had an order undelivered after three weeks, I simply refunded the buyer's money.  That was an unreasonable amount of time to expect a buyer to wait.  Ebay rules, sellers are respondsible for ensuring delivery as described in listing.  One other thing, as the delivery of the package under discussion went haywire, Ebay adjusted the estimated delivery date.  Which in my opinion is changing the rules in the middle of the game.   I didn't here by that date, either.  

[annadryl]

I think somewhere in the unincluded saga and communications there is more to it. Was there a case? What was said? etc. What was this "process"? Was there a process that would move that sale somewhere down or off the page?

[gschwertley]

There isn't anything more to read into this, the saga mainly consisted of communications having to do with tracking the long, circuitous route of the package.  The "case" as it were consisted of my reporting that the package hadn't arrived timely and had missed both the original and revised delivery date.  

[gschwertley]

Beyond the shenanigans of disappearing a transaction history and deleting the negative feedback, there is this.  What if, after the buyer receives the item it is found to be unsatisfactory.  How would one go about starting the return process since the history (with its many action tags) has been deleted?

[albertabrightalberta]

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@gschwertley wrote:

Beyond the shenanigans of disappearing a transaction history and deleting the negative feedback, there is this.  What if, after the buyer receives the item it is found to be unsatisfactory.  How would one go about starting the return process since the history (with its many action tags) has been deleted?

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If you can't file through ebay, you have 180 days from payment to file through Paypal.

[luckythewinner]

The "case" as it were consisted of my reporting that the package hadn't arrived timely and had missed both the original and revised delivery date. 

Can you explain what mechanism you used to "report" that the item? Because if you clicked  "I didn't receive it" then I think you opened an "Item Not Recieved" dispute. 

 Then after I left negative feedback, that was made to disappear within less than 24 hours.

If the seller was a Top Rated Seller and won the "Item Not Recieved" dispute because he had delivery confirmation, then I think the feedback would have been removed because I think that is one of the perks of being a Top Rated Seller. 

 It took 23 days for the labels to get here

{snip}

My feedback stated that after 23 days, the order hadn't been fulfilled

I'm confused. In your first post you said the item took 23 days to arrive, but in a later post you said you left feedback saying that after 23 days they had not arrived. Which of those two conflicting statements is true? 

and the seller hadn't made an effort to resend the order.

Sellers are not required to resend items. 

 One other thing, as the delivery of the package under discussion went haywire, Ebay adjusted the estimated delivery date.

Sellers on this board have been begging eBay for years to adjust delivery estimates based on changing circumstances with carriers. I guess you can't please everyone. 

[itscalledapostingid]

Did you look for the Order details in the places I mentioned in my earlier post? You should be able to click "view order details" on the actual item listing or its sales history where it says "#sold" since you said they are still selling it.

Was it an Item Not Received case or a Payment Dispute? (Charge-back.)