Display different on Seller Hub and Resolution Center

[coffeebean832]

A buyer filed a remorse return and didn't return within a few weeks so eBay closed it out for me. On seller hub it accurately shows as a remorse return, but in the resolution center it shows as a SNAD.

This is what I see in Seller Hub-

 

This is what I see in the Resolution Center-

 

What the heck?

Edit- I don't see it on my projected service metrics, but CS just escalated to a case so they could close it out a few hours ago. Generally it takes time for things to appear on Service Metrics. Is this another thing I need to worry about- CS changing the reason on the return?

[dhbookds]

Could it be that the first reason........doesn't fit......is from the drop down menu and the 2nd.........SNAD is written out by the buyer?  (providing details)

[coffeebean832]

The buyer's written comments basically said the item was too small.

[coffeebean832]

Another seller on this board told me they're seeing the same thing for all of their CS-closed remorse returns so this is some kind of system or display issue- not an instance of a CS rep incorrectly changing it to a SNAD before closing it out. I'm posting the resolution for anybody who may have the same question I did.