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Disappearing Listings

Not sure what happened, but my active listings are disappearing into thin air. I've lost 25 since last night, and it seems listings that are ending are not being renewed? I called and talked to support, so they are aware of the issue, but who knows when it will be resolved. Is anyone else having this same problem?

 

I'm just worried now that all 1,500+ of my listings are all going to disappear. How am I supposed to get sales when listings are being deleted faster than I can make them.

Message 1 of 28
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27 REPLIES 27

Re: Disappearing Listings

That is not what is going on with this issue.  Items are ending and not re-listing.   The actual item page does still exist and shows item is in for sale.  However, it does not show in active listings. and it only shows on a search on eBay as sponsored or promoted listing.  I have lost 400 listings today.   This same problem as happened 5 different times this past year with never an explanation nor response to what has occurred.  I can provide about 20 examples if needed.  

Message 16 of 28
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Re: Disappearing Listings

I have had this happen to me yesterday and today.  I had 5 items disappear last night, and 1 more disappear this morning.  No common thread between them (some are older, some are newer).  I keep meticulous details for each item posted, so i did a cross reference between what i expect to be active on ebay (tracked on my own excel sheet), vs what is actually active in my ebay store.  That is how I was able to determine exactly which items are missing.  When I search for one of the missing item numbers in eBay or in my store, nothing comes up.  When I look at my sold, unsold, and ended items, I cannot see the missing item in there either.  However, if I search Terapeak for the missing item number, it shows up and shows as active.  Also, if I do a hard link to my item number (https://www.ebay.com/itm/#####?nordt=true) with the ##### being replaced with the full item number, then it shows up, and shows as active.  I reached out to customer support, and they said there is a latency issue that the tech team is working related to items disappearing.   Based on everything I see, this appears to be a case when items are not auto renewing properly, and seem to have fallen into a limbo state where that are partially ended and active at the same time.  By pulling them up with the direct link, I can do a "Sell Similar" to essentially relist the item.  However, the original will still be out there and not sure if that will cause more issues down the line.  How this will be resolved, I have no clue.  But eBay should be able to find items that find this odd criteria and get them corrected.  Anyone else see anything different or have any other solution?

Message 17 of 28
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Re: Disappearing Listings

Yes, listings that should be renewing automatically are not relisting. For me, this started on August 2nd. I have 5 listings that are gone from my Seller Hub and not showing up on eBay's search page.

Message 18 of 28
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Re: Disappearing Listings

I just checked and its definitely deleting all of my listings. Both seller hub and active listings page show exact same numbers. I just lost another listing a few minutes ago, that's 26 in less than 24 hours. When does this end.

 

Every listing that is scheduled to renew is not renewing, they're just disappearing.

 

Displaying 100 listings per page I had 16 pages of active listings, Im now down to 15 and shrinking with every passing hour.

Message 19 of 28
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Re: Disappearing Listings

I have never hear of tha

Message 20 of 28
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Re: Disappearing Listings

Having the same problem here. I spent time last night trying to find out why an item simply disappeared from my active list. It was less than 12 months old and was supposed to renew on Aug. 1st. I’ve made a list of items that will renew tonight just in case they disappear as well. Now I have to go and check my other account which has many more items on it.

Message 21 of 28
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Re: Disappearing Listings

I sell stamps and saw someone with 55,000 listings. That's my goal in coming years. How would anyone know when they end listed? There is a section that states " items ending today" in your sales hub. Just need to see if these get relisted on their own or not. I only saw one end...probably by mistake and I relisted it very easy.

Message 22 of 28
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Re: Disappearing Listings

My seller hub and also active listing pages both are missing listings.  Not sure which ones are gone.  Looks to me like they are having issues with the auto renewing listings not renewing.  I am went from 1828 listings down to 1801 so far.  So is this a known issue that will be fixed?

Message 23 of 28
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Re: Disappearing Listings

Update: My listings are coming back! All but 2 are back now! Hoping this issue is resolved for everyone.

Message 24 of 28
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Re: Disappearing Listings

all mine came back also!

Message 25 of 28
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Re: Disappearing Listings

My active number on the front page of seller hub and the number inside active listings have varied all day from 450ish to 480ish. Right now it seems fine, however, my current markdown sale seems affected by what may be the same bug. I noticed an item being watched was not on sale and should be, so I went into the markdown and selected edit, a handful of items have something like "item not found" listed next to the item. But the listings exist so I don't know how they can't be found. I assume they are the affected listings that disappear when my active dropped down to 450ish earlier. 

Message 26 of 28
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Re: Disappearing Listings

Follow up screenshot, these "item not found" listings are supposed to be a part of my active markdown sale, however, the sale can't find them anymore, presumably due to this bug. Never have had this issue before. So now they are not in my sale, which is a problem.

item not found.png

Message 27 of 28
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Re: Disappearing Listings

I have had similar issues with disappearing listings.  But I don't notice it often, since I only do an inventory about once a year.  Or when I screw up and someone buys something that I can't find, and then I find out that it sold already.  (It was probably a duplicate listing).

As I was doing an inventory today, I've already found about 30 items that are missing - some of them were only listed a few months ago. 

But when I saw your line that said 'Ebay does remove stale listings', I was surprised.  How do they determine what is stale?  Obviously not something that was just listed.  I guess I can understand if they remove something that was listed years ago.  But when things are relisted, doesn't that change the listing date?

 

I guess I will have to contact eBay and find out from them what is going on.  We'll see.

 

Lori

Message 28 of 28
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