Dilemma , either way, Iose.

[yhlml]

I sold as baseball cap, pre owned in very good condition for $39, it looked unused. I just got this message from the buyer..."Thank you I just received the hat and it’s great. It has an issue. The Velcro back has come apart see picture. Please let me know how to proceed" . He sent me one tiny photo of the back strap that is falling apart. The hat had no issues and you can even see in my photos that there was no damage. I have a close up of the strap.  I asked for more photos with the surrounding area. I thought I might offer him a partial refund because that seems like what he is insinuating. If I just ask him to return for a full refund, I'm going to get back a damaged hat. Seems like I lose either way. 

[equid0x]

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@ersatz_sobriquet wrote:

There's more wear damage beneath the velcro strap area, look lower in the photo. This has me convinced it most likely is not the same hat. 

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It doesn't look like the same hat to me, either. 

[trustedbasset]

Just tell them to return the hat and as soon as you inspect your sellers mark that you place on all your items, you will gladly give them a refund. 

[*madison]

I agree with you, Madison....damage like that would have been OBVIOUS prior to shipment...

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I don't know the op, we don't live in the same country, we don't even live in the same continent, but I'm 100% certain the op did not send the cap in that condition, even if it's the same cap, which is looking unlikely at the moment.

The op is decent person, and a good seller, and takes pride in her work, I can tell that by the ops feedback and the way the op has spoke on this thread..

The buyer is a liar.

[yhlml]

Thank you so much for that! We do take pride in our listings. My husband goes over everything we sell before we list, not just hats. If he sees something we missed when we purchased, it will be pointed out in the listing, or it goes to the flea market or in the trash. 

[bonjourami]

Yes, its very obvious you are an honest seller,ignore the posters who want to lay the blame at your feet..they are the board 'scolds'. You had the misfortune to run into a scammer..we've all been there.

[yhlml]

Thank you. 

[Anonymous]

Wondering where this discussion went, they moved us!

[berserkerplanet]

If posted in Seller Hub, Community Platform Feedback, Tools&Apps, or Technical Issues forums - in none of which it remotely belongs - it got moved.