Defect policy is now insane!!

[0riginalfeet]

I have sold on eBay for nearly 10 years now, I don't see how these current changes aren't going to severely damage sellers, and the overall marketplace.

 For example how horrible this new system is,

I had a customer open a return request for item not fitting, which is fine I have 30 day free returns. The problem was package was delayed in returning back to me. By the time eBay sent the warnings to refund the customer, the system automatically stepped in and placed the return case on hold because the package was still not returned.

It gets returned back during this process, and then the buyer gets refunded at the expiry of the claim. I get a defect in the process! I get a defect for not refunding the customer before I received the package back. It's a complete JOKE!

[mam98031]

Excuse me, at no time previously did you get denied getting a defect removed for not refunding the customer before the item was delivered back to me! 

I'm unsure why you seem upset with me.  I don't write the rules nor do they require my approval.

It is pretty simple, there is a public policy every seller here commenting is aware of, that you can deduct a percentage if the item is used or not returned in original condition. Furthermore, the point is not that the claim was escalated, its that once it is in this status I have no option to refund them if I wanted. 

Public policy doesn't rule here.  Ebay policies are what drives this site. 

Therefore while the claim was on hold the package finally got returned back to me. A seller should not receive a DEFECT for not refunding a package before it is delivered back. It is not about taking responsibility with a refund, it is the act of getting a defect in the process due to delays by the post office. 

You have every right to feel the way you do.  I respect your position, however there is nothing any of us can do to change what the Ebay policy for you, it is what it is.  Don't shoot the messenger.  That is unfair.

[rugerskick]

Another example of ebay being unnecessarily punitive and anti-seller.

[mam98031]

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@rugerskick wrote:

Another example of ebay being unnecessarily punitive and anti-seller.

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How is that?  Sellers have gotten Defects for years if they don't resolve an INAD before Ebay has to step in and force the refund.

[ittybitnot]

Another example of ebay being unnecessarily punitive and anti-seller.

@rugerskick 

If all that is required for a buyer to get a refund is "proof of mailing" or "proof of shipping" then eBay should change their policy.  eBay has never cared what is in the return parcel anyway, as the seller is forced to refund for the "proverbial brick" or the "box of paperclips" the buyer sent to a gas station in the seller's Zip Code to satisfy a return requirement.  I also find this "you should have gotten it by now (so you must have gotten it) so refund" rather punitive as well.  

A fine example of eBay's  "streamlining" a policy to be sure. 

[dolcetreasures]

This was 2022.  

I was able to collect I believe $108 from usps for the parcel and shipping which was a little less than half of what the item cost.