Default Feedback

[tha*goods]

As sellers, we depend on positive feedback. Like many consumers nowadays, people don’t always leave feedback unless they have a complaint.  There should be a default positive feedback setting that kicks in after a certain amount of days if nothing is left.  Most cases, there isn’t a problem. Just a thought. Positive feedback earned.

[2015mhfashions]

I disagree and we'll leave it at that.

[2015mhfashions]

I did re read your post and below are two phrases you wrote.

I didn't leave any feedback at all--mainly because sellers look at buyers' feedback "left for others" and can blackball a buyer based on negative feedback about other sellers.

And Then

If your idea is implemented, sellers may find they're receiving negative feedback more than they did before . . . I know I would leave negative feedback instead of none for the transaction I just described.

You basically just contradicted yourself right there.

Your issue was with the product not the transaction, the seller carried out their obligations with delivery and the return, your referring to a product review, that's not what feedback was intended for.

Ship on time, upload tracking, deliver on time, accept return, upload label, refund on time.

[uncseniorsportsfan]

eBay feedback has always been voluntary - there is no good reason to change that.  

[gracieallen01]

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@2015mhfashions wrote:

I did re read your post and below are two phrases you wrote.

I didn't leave any feedback at all--mainly because sellers look at buyers' feedback "left for others" and can blackball a buyer based on negative feedback about other sellers.

And Then

If your idea is implemented, sellers may find they're receiving negative feedback more than they did before . . . I know I would leave negative feedback instead of none for the transaction I just described.

You basically just contradicted yourself right there.

Your issue was with the product not the transaction, the seller carried out their obligations with delivery and the return, your referring to a product review, that's not what feedback was intended for.

Ship on time, upload tracking, deliver on time, accept return, upload label, refund on time.

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Ummmm, I hate to say this, but the product, more often in the past than the present, IS part of the transaction.  The seller is packing shipping and getting paid for something that they are describing, photographing and giving their personal word on and then they are hawking, selling or offering it to the general public.  Granted, it isn't for the product's manufacture - generally - but still there wouldn't be a transaction if it were not for a product.

[2015mhfashions]

As many know feedback here is used to extort sellers time and again, so there is a very good reason to change that.

[2015mhfashions]

I understand where you are coming from but the product and how one person views it and another views it can be a completely different thing, purely an opinion and no proof as to whom might be correct, as stated previously if a seller carries out their obligations both with delivery and any returns then the transaction is complete.

No seller can guarantee a product will be exactly what any buyer wants or expects, that does not mean the seller is at fault, and to many times ridiculous Negatives are left because of this.

As for posters stating they will leave Negative if a seller was given generic feedback after a waiting period for a transaction, have your pound of flesh if that pleases you.

Simple solution, don't buy from that seller again if it upsets you that much.

Does it really bother them that much ? Move on.

[inhawaii]

A little off topic but did you know that in the early years of ebay you could leave ANYBODY a feedback?  You didn't even have to have a transaction with them. Some of my earliest feedback was from friends and family to help boost my score.  Boy do i feel old.

[gracieallen01]

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@2015mhfashions wrote:

I understand where you are coming from but the product and how one person views it and another views it can be a completely different thing, purely an opinion and no proof as to whom might be correct, as stated previously if a seller carries out their obligations both with delivery and any returns then the transaction is complete.

No seller can guarantee a product will be exactly what any buyer wants or expects, that does not mean the seller is at fault, and to many times ridiculous Negatives are left because of this.

As for posters stating they will leave Negative if a seller was given generic feedback after a waiting period for a transaction, have your pound of flesh if that pleases you.

Simple solution, don't buy from that seller again if it upsets you that much.

Does it really bother them that much ? Move on.

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Unfortunately, it is rather difficult to separate the product from the transaction.  You say that the seller is done with their obligation with shipping, returns and sundry.  However, there is the consideration, that like the buyer picking which seller they do business, the seller is presenting a particular product, of the seller's choice and presented - hopefully - objectively.  By the way, your comparison between the product's appreciation from different buyers can be turned around and be applied, equally applicablely, to your thoughts of the seller's obligation.

[mam98031]

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@2015mhfashions wrote:

As many know feedback here is used to extort sellers time and again, so there is a very good reason to change that.

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@2015mhfashions 

Maybe some seller, but certainly not most.  Seasoned sellers know if the buyer is trying to extort them and can prove it via the emails the buyer sent, any harmful FB the buyer leaves can be removed.

Speaking for myself only.  I have had buyer try to extort me before, I don't put up with it and simply will not play the game with them.  I'm not scared of what they might do.  Some sellers are and they don't realize that Ebay will help them if there is clear proof via Ebay emails of the buyer's intent.

[phanoto]

Yes, it would be good if buyers could easily see how many sales a seller has made where the buyer did not leave neutral or negative feedback. We have a system now where buyers can see that, but the buyer has to click on it to be able to see all of the non-negative feedback the seller has received. Also, some sellers choose to not participate in this program. Therefore, it needs to be changed so that it would be shown to buyers automatically. Notice that it does not say it is positive feedback. It just means that it is non-neutral and non-negative feedback.

[pburn]

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@2015mhfashions wrote:

I did re read your post and below are two phrases you wrote.

I didn't leave any feedback at all--mainly because sellers look at buyers' feedback "left for others" and can blackball a buyer based on negative feedback about other sellers.

And Then

If your idea is implemented, sellers may find they're receiving negative feedback more than they did before . . . I know I would leave negative feedback instead of none for the transaction I just described.

You basically just contradicted yourself right there.

Your issue was with the product not the transaction, the seller carried out their obligations with delivery and the return, your referring to a product review, that's not what feedback was intended for.

Ship on time, upload tracking, deliver on time, accept return, upload label, refund on time.

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@2015mhfashions 

Okay. Let me see if I can explain how this goes:

Under the current feedback procedure: I do not leave feedback for a less-than-satisfactory transaction now. 

If automatic feedback is implemented: I will leave negative feedback in the future.

Do you see the difference in those two positions? There's my current approach, then an intervening change in policy, then my altered approach based on the policy change. Do you understand how those statements are not contradictory if there is a change in feedback policy between the two statements?

If I had returned the DVD because I didn't like the content of the movie, that's one thing. My issue was most definitely about the transaction. The seller intentionally sent me a damaged item. How is that not about the transaction? How is the fact that the seller refunded me only the cost of the item not about the transaction? How is the fact that I had to have eBay step in to complete the refund not about the transaction?

Let me amend your little list:

Ship AN UNDAMAGED ITEM on time, upload tracking, deliver on time, accept return, upload label, refund 100% OF THE BUYER'S COST on time. DON'T MAKE EBAY STEP IN TO COMPLETE THE REFUND.

[2015mhfashions]

Looks like we disagree, simple fact is you're assuming everything about the damage, you simply do not know and cannot prove it, it's simply your opinion and theory.

You keep stating they intentionally sent you a damaged item, your assumption, no proof.

If it was Snad return which based on your assumption it was then the refund would be in full, you blame the seller again for an obvious mistake on E Bays part.

Asking E Bay to step in ? Why didn't you ask them why a Snad return was not refunded in full in the first place.

No further need for large font Block Caps.

My eyesight is fine.

[2015mhfashions]

I agree i also will never put up with it, so frustrating seeing sellers falling over themselves to give away free items or partial refunds at the slightest hint of adverse feedback and this is why it continues.

That alone is the very reason it has to change or confine it to the scrapheap.

I know E Bay can help if you have definitive proof of their intentions, problem is the smart ones know this and word everything carefully in messages and feedback whilst leaving no doubt to the seller what they want.

Return for Refund every time cease communication.

[pburn]

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@2015mhfashions wrote:

. . . simple fact is you're assuming everything about the damage, you simply do not know and cannot prove it, it's simply your opinion and theory.

You keep stating they intentionally sent you a damaged item, your assumption, no proof.

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@2015mhfashions 

Okay--I'd like to hear your theory on how this DVD case was damaged:

• There was a piece of broken plastic in the bottom of the padded envelope.
• The DVD case was securely snapped shut.

So, would it be your theory that:

• The DVD case was securely snapped shut.
• The seller placed it in the envelope.
• The DVD case--originally securely snapped shut--was jostled around so much that it was opened inside the padded envelope.
• The DVD case thrashed around so much that a piece of the interior case (the swivel section that holds the second DVD) broke off.
• The broken piece fell out of the now opened case.
• The DVD case--now open--was jostled around so much that that it snapped shut again in the padded envelope.

Is that your theory? Or do you have another scenario that meets the facts?

If it walks like a duck . . .

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@2015mhfashions wrote:

If it was Snad return which based on your assumption it was then the refund would be in full, you blame the seller again for an obvious mistake on E Bays part.

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The seller issued a partial refund. How is that an obvious mistake on eBay's part?

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@2015mhfashions wrote:

Asking E Bay to step in ? Why didn't you ask them why a Snad return was not refunded in full in the first place.

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Why didn't I ask whom? The seller? eBay? Why would I care why? I asked eBay to step in, citing that I had received a refund for the item but not shipping. They refunded the shipping, and closed the return.

And I never said anything about a return. The seller sent a partial refund and didn't require a return for a broken DVD. I would have gladly returned it had he required/requested it, believe me.

[2015mhfashions]

You filed a Snad is that not a return request ? I think so. If you were actually clear in what happened and told us you were not actually required to return as the seller refunded you and you kept the item then it makes sense why the shipping was not refunded. Could have mentioned that a lot earlier !

Again what happened in shipment is entirely your opinion, you cannot know for sure what happened same as anything that gets damaged in shipment. The main point is the item was damaged and you have attached blame to the seller without any proof, and in your words that deserves a Negative if E Bay were to leave a generic feedback after a period of time has elapsed without any feedback being left.

Although we already know that you would leave a Negative if that were the case.

The seller accepted responsibility, they refunded you without the item being returned, yet you still want that pound of flesh, your issue is the product being damaged and you want someone to blame, your facts as you call them are baseless, your theory is all heresay.

We'll agree to disagree.