Dude, don't take eBay's word for anything. They will say anything to get you off the phone.
I just had an issue with a damaged remorse return, called up eBay to discuss it and was told it's no problem, don't refund just yet and we will take care of you when the time comes. His words were "I see you messaged the buyer to let him know that his refund is coming but that you need to deal with eBay and the USPS first, that's good. The buyer has not complained yet so just wait on refunding him until he does"
After i filed the insurance claim on the package, I called them back once the payout was approved in order to be covered for the remaining amount since it only was insured for the basic $50 because of it being a return label.
The rep was super helpful, very nice, understanding and accomodating. We worked it out so that he would just hook me up with a coupon for the remaining amount since I could use it to buy supplies anyways.
I made it a point to ask him if i should go ahead and issue the refund on my end since I was worried that I may end up with a defect if he did it for me, and I was promised no defects, told I'd get my final value fee back as well as my promoted listings fee.
Trouble is, it was all bulls**t and the next day I had a big fat defect because he took it upon himself to open a case on my behalf in order to close it in the buyer's favor after he told me not to refund on my end. I called back and spoke with a woman named Ara who was rude, condecending, lied, and refused to let me get a word in without acting like I was an idiot.
She told me it was impossibe to get rid of the defect, that there is no way she could do it since the system makes it impossible. When I asked for a superviser, she told me she was the supervisor and there was no person higher up than her. We went back and forth for at least 15 minutes before she slipped and said she couldn't do anything, and only her supervisor (who she said she did not have) could do anything.
I told her I wanted to talk to the superviser, and refused a call back letting her check in with me every 2 minutes for a good while as she "looked for him". In the end, I had the defect removed, and the best she could do was refund me the final value fee. Suppoably she sent an email to the previous rep who promised me the coupon in order to verrify, but I don't really believe that email was ever sent. Ill call back later and waste more of their time about that.
Bottom line, they will lie to you to get you off the phone. This is not the first time and not the second or thrid time they have done that with me. Always get their names, reference number for the call, note the time and day you spoke to them, and if you want to go a step futher, let them know you are recording the phone call yourself when you speak with them.
As it stands now, if you do as they ask, they will hit you with a defect and you will lose your final value fee as well. When you call to complain about that, they will probably have no record of anybody telling you to do that. Really your best bet is to file an insurance claim on the damage if it happened in shipping.
mam98031 • Volunteer Community Member • Buyer/Seller since 1999
