Customers, gotta love em. (part 2)

[inhawaii]

I sold a bag of Dole plantation candy.

Two or three days later (after the item was already shipped) the customer messages me...

"Well, mistake on my part for buying these. Could have got straight from Dole for $9. Nothing like paying 16 extra bucks."

My reply...

Hello John, If you buy this exact item directly from the Dole website it will cost you $9.95 + $5.00 handling charge + $13.24 shipping to Chippewa Falls. Your order total would be $28.19. Your order total with me was $26.38. If you still feel you overpaid or simply just changed your mind, please return the item for a full refund.

Please critique my reply. How would you have replied?

Should I be expecting a negative feedback for this?

[broto_64]

I don't get into the buyer's conversations, mostly for above mentioned reasons.

My reply would've been a simple "I am so sorry you are not satisfied with your purchase, please you can return the item for a full refund. Thank you"

[lilyswan2]

the good response probably made the buyer feel heard and clarified the expenses had they bought from dole. the seller may have made them a repeat customer for all we know.