Customer requesting postage due,,HELP!!

[bgsroom]

I sold an item.  I took item to USPS to mail it out.  They weight and stamp the item.  The buyer is saying he had to pay for extra postage on item delivered to him because what I paid wasn't enough so he is requesting that supposedly extra $$ on postage he saying he paid to be reumburse to him.

So, I went to post office and they told me ussualy if there is not enough postage they return the item to the sender for more postage.

I need some help on how to handle this,,please.  Thanks

[mvcdeals4u]

Post office printed the postage

[thallidguy]

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@cb-boards wrote:

Of course they could be telling the truth but it seems quite strange that they made a mistake like this at the USPS.  I think most of these mistakes probably occur when someone ships something from home using eBay's postage platform or stamps.com etc and don't weigh something accurately.

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Strange, but not unknown. 

I agree that most discrepancies are caused by using scales that aren't calibrated properly or other seller error. But under USPS' system, if you bought postage online you would be billed for the discrepancy, there would be no refusal to deliver. In other words, they work it like UPS and FedEx these days.

[*eponymous*]

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@bubbleman2010 wrote:

It was shipped as 1st class somewhere along the line they caught the thickness and changed it to first class package. Since they've already negged you over the transaction I'd just delete their request...

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Honesty shouldn't be conflated with a deserved neg.

The buyer can file a paypal claim for shipping.

@bgsroom  Pay the buyer and find out what you did wrong, either sending by first-class envelope as this poster said, or going over 13 oz for first-class package...then learn how to print cheaper labels through eBay/PayPal, which includes up to 15.99 first-class package postage.