Customer can't see volume discount in cart???Help?

[old_new_and_interesting]

I have an item that a customer is interested in. It has a volume discount in the listing which has properly worked for previous customers, this new customer messaged me saying she put 4 in her cart but it isn't reflecting the volume discount yet. How should I reply/why would that happen?

[katzrul15]

Had this happen recently on a large bookseller on the site (buy 3 get 1 free)..........realized that 3 of the items had the promo and (1) listing did not.

Are you certain all 4 listings have the "promo" that the customer selected?  

[old_new_and_interesting]

Yes, I'm positive.

[katzrul15]

@old_new_and_interesting 

Might be a current "glitch" - 

You can always refund the Buyer the amount.  No way for a Seller to truly replicate what a Buyer is saying.  Just email the Buyer, promise the exact amount you will refund them and tell them to proceed with the order.  As a Seller, you are not penalized as regards doing so, including transaction fees for a partial refund.

[wastingtime101]

Ask the buyer to see if the discount appears on the checkout page before they pay @old_new_and_interesting.

For some reason I sometimes get messages like the one from your buyer and the discount doesn't show in the cart but it does show on the next screen.

[makymakys]

Mine was worked all the last time. But now I tried this volume pricing feature again and it didn't work with 2 for 10% , 3 for 15% and 4 for 20%discount. So I tried changing 4 for 22% and somehow IT WORKED  ! And started to show immediately. So I changed back 4 to 20% and it looks like it's working now.