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Customer Service representative is needed. I need to talk to someone.

On my order it should be 4 Neutrogena  Rapid Wrinkle serum. I only see 1.

Message 1 of 11
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10 REPLIES 10

Re: Customer Service representative is needed. I need to talk to someone.

You can find customer service info here: https://www.ebay.com/help/home

Message 2 of 11
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Re: Customer Service representative is needed. I need to talk to someone.

EBay customer service cannot change your order.

Contact the seller you purchased from.

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Message 3 of 11
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Re: Customer Service representative is needed. I need to talk to someone.

@jubay-1721 

Contact your seller.   

 

Good luck

Message 4 of 11
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Re: Customer Service representative is needed. I need to talk to someone.

This is only a "chat room" for Sellers to discuss problems.   EBAY customer service representatives do NOT read this. 

 

If there is a problem with your order...go to PURCHASE HISTORY and click on CONTACT SELLER (you should confirm quantity with the Seller).

 

If you receive order in the mail and it is wrong you will be covered by EBAY Money Back Guarantee (so you don't need to worry).   If you receive wrong quantity...go to PURCHASE HISTORY and click on RETURN ITEM.

Message 5 of 11
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Re: Customer Service representative is needed. I need to talk to someone.

The OP doesn't really need eBay's Customer Service.  Since this is a problem with his order, the person he needs to contact is his seller.  

Message 6 of 11
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Re: Customer Service representative is needed. I need to talk to someone.

@jubay-1721 

 

Is it an order you just placed or received?

If you just received it, go to your purchase history and click return item and select, the item doesn't match the description as the reason.
The seller will have 3 days to accept the return and pay return shipping or refund without returning.
If they don't, return to the case on day 4 and ask Ebay to step in.

Want to wish everyone a Merry Christmas and have a Safe and Happy New Year.
Message 7 of 11
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Re: Customer Service representative is needed. I need to talk to someone.

I need to talk to someone now 

Message 8 of 11
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Re: Customer Service representative is needed. I need to talk to someone.

@jen-1643 

This is an old thread and talking to someone is not going to happen as no one here on this forum can help you.  eBay hasn't had a direct number to call in years.  What you need to do is go to the top of your page where it reads "Help & Contact" and get hold of an CS agent.  Use the chat option for best results.  

 

Good luck

Message 9 of 11
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Re: Customer Service representative is needed. I need to talk to someone.

This is a 5 month old thread.

As the person you are replying to said this is a chat room for eBay members not customer service.

No one here is going to call you.You need to state your issue in order for any of us here to help. 
Or you can go here CONTACT US click the topic that best describes your issue until you reach a page where you can request a live chat or a call back. 

Or you can go to Facebook|eBay  post your issue in a message by clicking the blue message button.

Message 10 of 11
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Re: Customer Service representative is needed. I need to talk to someone.

Hi everyone,

 

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.

 

Thank you for understanding.

Message 11 of 11
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