So I have been selling on ebay since the beginning and every now and then you get a weird situation that you need to speak with a customer service rep about - I had 2 issues this week.
A buyer filed an item not received for a package in Germany - ebay Germany did not bother to check tracking which showed delivered to customs and the buyer was notified. They took the money out of my paypal account. It took 6 phone calls to get someone that could actually do something, the case was reversed and I would get my refund within 72 hours. That was May 22. Yesterday I get a refund from ebay Germany in Euros! No way in paypal to convert and why would they refund me in a form of money I cannot use. Ebay US seems baffled and I need a supervisor in the appeals department to handle this but there is no phone access to them - so an email was sent and once again I wait.
I had another odd issue today and the people that need to deal with it have no phone access because they are working from home.
We do not have access to the full customer service we are paying for with out ever increasing fees so if we are only getting partial customer service, where are the fee discounts? I understand covid has turned everything upside down - it did that for all of us but now that we are several months into this there is no excuse in my opinion to not have the entire customer service department available when needed. And some things are just really hard to do via email or chat. ALL major companies have people working from home with phone access - it is 2020 - technology for this is not a problem. That is my rant - I should not have to wait a month or longer to get money that never should have been taken from me in the first place, let alone get it in a currency I cannot use. That is useless. Online sales are booming, ebay is busier than ever, ebay is making money, we need customer service access to ALL departments.
