eBay

toytrekker · ‎12-15-2021

Last year I added a custom message due to delivery delays. I forgot about it and it stayed on the whole year. Thankfully I don't think many people read the message. I cannot for the life of me navigate the web of menus and sub menus and find out how to edit this message again. It's not in manage my store. Any help would be greatly appreciated.

my-cottage-books-and-antiques · ‎12-15-2021

@legendoffanboy @toytrekker This was discussed recently, I think on a Weekly Chat with the ebay Community Team members. When the eBay Stores team "updated" the store editing function, they did away with the ability to edit the listing header and listing frame. Whether this was intentional or a screw up isn't entirely clear. But until the team does something about it, I don't know of any way to edit this.

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southern*sweet*tea · ‎12-15-2021

Seller hub>selling tools>manage store>https://www.ebay.com/sh/str/edit click "about", edit and click "publish".

The easier you are to offend the easier you are to control.

We seem to be getting closer and closer to a situation where nobody is responsible for what they did but we are all responsible for what somebody else did. - Thomas Sowell

my-cottage-books-and-antiques · ‎12-15-2021

Are you talking about this message in your listings?

DELIVERY SERVICES ARE EXPERIENCING DELAYS. ESTIMATED DELIVERY WILL LIKELY BE LATER THAN STATED

my-cottage-books-and-antiques · ‎12-15-2021

If that's the message you are talking about, there's really nothing you can do about it. You could add a different message to the description in each listing, and/or you could add messages in the About section of your Store Homepage or do something like I've done, use the new store "banner" feature on your store's homepage (I posted a reminder of shipping deadlines on mine).

legendoffanboy · ‎12-15-2021

I'm trying to fix this same issue. It has incorrect Christmas shipping information from last year. Is there really no way to change it anymore?

my-cottage-books-and-antiques · ‎12-15-2021

@legendoffanboy @toytrekker This was discussed recently, I think on a Weekly Chat with the ebay Community Team members. When the eBay Stores team "updated" the store editing function, they did away with the ability to edit the listing header and listing frame. Whether this was intentional or a screw up isn't entirely clear. But until the team does something about it, I don't know of any way to edit this.

chapeau-noir · ‎12-15-2021

@toytrekker- current thread running about a similar issue concerning store edits has one of the blues checking in.

https://community.ebay.com/t5/Selling/list-frames/m-p/32544935#M1901704

“The illegal we do immediately, the unconstitutional takes a little longer.” - Henry Kissinger

"Wherever law ends, tyranny begins" -John Locke

my-cottage-books-and-antiques · ‎12-15-2021

Thanks chapeau....I remembered the discussion, but couldn't remember whether it was Weekly Chat or here....that's the thread I was referring to, when I mentioned Weekly Chat...but it was Selling Board

toytrekker · ‎12-15-2021

yep, thats the one i've had up all year and was never able to figure out how to remove it. I finally decided to dive deep into the issue. I contacted support who wasn't able to help me but they did refer me to another support. She thought it was because of a 3rd party tool. I told her that I haven't used a 3rd party tool except for turbo lister and that was years ago.