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Counterfeit item Removal Error Notification?

I received a listing removal notice message from ebay stating that a "counterfeit" listing had been removed from my store this morning. 

 

I'm a longtime top-rated seller and I don't deal in counterfeit goods. That point aside, the email specifies a unique  listing that ended with a sale over 30 days ago with no concerns, so I am not sure how  it could be "removed" a month after the sale ((nothing was actually delisted this morning)).

 

Is this an error message from ebay? It just seems like an odd notice to have show up randomly. I would like to know if anyone else has experienced similar recent errors. Thanks!

Message 1 of 11
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10 REPLIES 10

Re: Counterfeit item Removal Error Notification?

Had it happen to me several years ago, item was shipped, delivered, and both parties left positive feedback.  Had a good laugh though because they refunded my FVF and removed the feedback. Ouch, that hurt. 😄

Just one of their many AI goofs.


____________________________________________________________
Never sell anything on eBay that you can't afford to lose.
Message 2 of 11
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Re: Counterfeit item Removal Error Notification?

I just had ebay cancel a sale because of fraudulent account. Told to not ship if not already shipped. Problem is, it happened on July 29, almost a month ago!! Way to stay on top of things.....

Message 3 of 11
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Re: Counterfeit item Removal Error Notification?

Anonymous
Not applicable

I got one listing removed today and it's been listed for over 4 weeks. Plus there are over 6,000 of these items listed....why me?

Message 4 of 11
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Re: Counterfeit item Removal Error Notification?

I have gotten the same treatment.  Usually a bitter seller will turn you in after they have a bad experience just to feel better about life.  I inadvertently listed a few vintage antique out of circulation coins from Cuoba.  Have to misspell THAT countries name due to ebay policing everything.  So I see seven other sellers listing the same type of coins yet their listings stay up.   

Message 5 of 11
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Re: Counterfeit item Removal Error Notification?

Yes, I had one also, nearly a month after the sale. Mine was for a lapel pin with confederate flag. It was called offensive or something like that. 

 

I emailed them but Im sure it was a computer generated email so no response.

 

I just carry on... 😁

Message 6 of 11
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Re: Counterfeit item Removal Error Notification?

Anonymous
Not applicable

Another one of mine got removed because vintage toilette fragrance was price gouging essential items....I had to laugh over this and chatted with customer service that it was not a toilet...but a fragrance. Plus I would like to buy a toilet for they price of a bottle of fragrance!  He was not helpful at all, said I couldn't list it with the word toilette even under the fragrance/perfume category.

I told him if I didn't use the word toilette and instead use the wording perfume or cologne then I was opening myself to a return as "not as described"

 

My other one was a netsuke that ebay claims was made of  ivory, I did not list as being ivory material.  Their message said they came to a decision that it is ivory...how do they know without seeing or feeling and who is it that makes these decisions for us without asking??  Oh well...another chat/call session.

 

Message 7 of 11
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Re: Counterfeit item Removal Error Notification?

I had one removed last month- a t-shirt with a Billie Eilish/Takashi Murakami collaboration design that  I purchased new from Uniqlo.  They only removed one of about a dozen similar designs I have listed- I never pursued relisting it though (I think Warner Music was the group that reported it).  My guess is maybe there are companies who are experiencing a surge in counterfeit items so are actively looking and getting anything they deem suspect removed- then it's up to buyers to prove otherwise.

 

 

Message 8 of 11
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Re: Counterfeit item Removal Error Notification?

Look at the bright side - since it sold, and has now been removed by ebay, you shouldn't have to worry about it being mysteriously relisted sometime in the future.  😀

Not saying 'NO' doesn't mean 'YES'.

The foolishness of one's actions or words is determined by the number of witnesses.

Perhaps if Brains were described as an APP, many people would use them more often.

Respect, like money, is only of 'worth' when it is earned - with all due respect, it can not be ordained, legislated or coerced. Anonymous
Message 9 of 11
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Re: Counterfeit item Removal Error Notification?

Confederate flag merchandise is not allowed to be sold on eBay, so your message was not in error. And it is offensive. 

Message 10 of 11
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Re: Counterfeit item Removal Error Notification?

If I were you, I would contact eBay to see why it was "removed". You may be violating a rule you don't know about. It could be an error, but I would want to know for sure. 

 

Message 11 of 11
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