mam98031 • Volunteer Community Member • Buyer/Seller since 1999
1 BEST ANSWER
Accepted Solutions
I look at their account and it was made that day and had under 100 page views and no other buying history.
I think you are assuming they have no other buying history because they have no feedback. One has nothing to do with the other. FB is a voluntary thing, so someone can have lots of transactions that you can't see when reviewing someone's account. In fact there is no way for you to know if this buyer has bid on other things or if they have purchased anything else.
However, since it was a newly created account, chances are pretty good you are their first purchase.
At this point im slightly concerned and send an email to the buyer thanking them for the purchase and that I'll be sending the package with signature confirmation and ask if they'll be available to sign for the package. I haven't received a reply to that.
It is important to keep in mind that buyers are not necessarily at their computer or reviewing their emails as often as sellers might. It has only been one day, don't jump to conclusions.
I then Google the name and address of the buyer. The address pulled up and 2016 county records list it as vacant.
You are paranoid! All that means is that last year it was vacant at the point in time Google checked the records. That doesn't mean it is vacant now.
The name returns no social media hits, and the address and name have no history of association.
Not everyone does social media or have an active presence on the internet. There are all kinds of people that use Ebay and it seems you want to fit them all into the same type of behavior and that isn't going to happen here. We have a diverse group of sellers and a diverse group of buyers. We are NOT all alike.
At this point I sent another email asking again if they're aware they will need to sign for the package and still haven't gotten a response back.
Slow down. You are risking ticking your buyer off by being a pest. How many emails is this now? 2, 3 +.
I understand this is definitive evidence but it smells fishy.
It only smells fishy to you because you are assuming too much. You have no FACTS.
Their payment still hasn't cleared and im hoping it doesn't so I can file an UID and close this out.
OMG, you feel like this and it has barely been 24 hours since the purchase. You don't say anything in your listing regarding payment terms. So exactly how do you expect your customer to know that you expect payment in under 24 hours? Leaving it to the imagination of your buyer isn't always a good thing. Especially if you are an impatient person. But if you start putting your payment terms in your listings, be sure you can enforce them. Which a less than 24 hour payment term you can not. The soonest you can open a UID is 48 hours after purchase.
Since you are saying their payment "hasn't cleared", are you saying you have received payment, but in the form of an echeck? So you have the payment, but it hasn't cleared yet? I'm not sure I understand. If you have payment, but you are waiting for it to clear, why are you so concerned?
Am I being paranoid ?
YEP!
Any advice would be appreciated for this situation.
Patience!!! You've sent reminders to your buyer, now leave them alone and see what happens. When selling in the electronics category it is always a good idea to stay on your toes as there are buyers out there that will scam you a bit more than in other categories. But you have NO evidence that this is going on with your transaction. If you just can't stand it any longer, then after 48 hours from purchase, open the UID. Write down the date and time you open the UID. If payment does not arrive then you can close it 96 hours after you open it. So if you open it at 10:00PM today, you can close it at 10:01PM on Tuesday.
I look at their account and it was made that day and had under 100 page views and no other buying history.
I think you are assuming they have no other buying history because they have no feedback. One has nothing to do with the other. FB is a voluntary thing, so someone can have lots of transactions that you can't see when reviewing someone's account. In fact there is no way for you to know if this buyer has bid on other things or if they have purchased anything else.
However, since it was a newly created account, chances are pretty good you are their first purchase.
At this point im slightly concerned and send an email to the buyer thanking them for the purchase and that I'll be sending the package with signature confirmation and ask if they'll be available to sign for the package. I haven't received a reply to that.
It is important to keep in mind that buyers are not necessarily at their computer or reviewing their emails as often as sellers might. It has only been one day, don't jump to conclusions.
I then Google the name and address of the buyer. The address pulled up and 2016 county records list it as vacant.
You are paranoid! All that means is that last year it was vacant at the point in time Google checked the records. That doesn't mean it is vacant now.
The name returns no social media hits, and the address and name have no history of association.
Not everyone does social media or have an active presence on the internet. There are all kinds of people that use Ebay and it seems you want to fit them all into the same type of behavior and that isn't going to happen here. We have a diverse group of sellers and a diverse group of buyers. We are NOT all alike.
At this point I sent another email asking again if they're aware they will need to sign for the package and still haven't gotten a response back.
Slow down. You are risking ticking your buyer off by being a pest. How many emails is this now? 2, 3 +.
I understand this is definitive evidence but it smells fishy.
It only smells fishy to you because you are assuming too much. You have no FACTS.
Their payment still hasn't cleared and im hoping it doesn't so I can file an UID and close this out.
OMG, you feel like this and it has barely been 24 hours since the purchase. You don't say anything in your listing regarding payment terms. So exactly how do you expect your customer to know that you expect payment in under 24 hours? Leaving it to the imagination of your buyer isn't always a good thing. Especially if you are an impatient person. But if you start putting your payment terms in your listings, be sure you can enforce them. Which a less than 24 hour payment term you can not. The soonest you can open a UID is 48 hours after purchase.
Since you are saying their payment "hasn't cleared", are you saying you have received payment, but in the form of an echeck? So you have the payment, but it hasn't cleared yet? I'm not sure I understand. If you have payment, but you are waiting for it to clear, why are you so concerned?
Am I being paranoid ?
YEP!
Any advice would be appreciated for this situation.
Patience!!! You've sent reminders to your buyer, now leave them alone and see what happens. When selling in the electronics category it is always a good idea to stay on your toes as there are buyers out there that will scam you a bit more than in other categories. But you have NO evidence that this is going on with your transaction. If you just can't stand it any longer, then after 48 hours from purchase, open the UID. Write down the date and time you open the UID. If payment does not arrive then you can close it 96 hours after you open it. So if you open it at 10:00PM today, you can close it at 10:01PM on Tuesday.
@rainbowcolorz wrote:
@tarpedge wrote:
Only ship to the address shown on the PayPal transaction Details page, but not until it says okay to ship across the top.Not to hijack this thread --- My question is not about whether buyer has made payment or not, it's about your reply.
If a seller clicks on send Invoice to Buyer on their eBay Sold item page - the name and address and phone number of the buyer comes right up. Isn't that address shown there for the buyer enough that when the buyer pays from the Invoice, and that same address shows up on the eBay shipping label - the seller will be covered?
YES, but there is a catch. You would be covered in Ebay. But if that address is different than the one that appears on the PP payment, you would NOT be covered under PP's seller protection if you shipped to it.
Ebay's policy is you ship to either the address in Ebay or the address on the PP payment. But the PP policy is not so generous. To be covered under PP's seller protection you MUST ship to the address on the PP payment notification.
