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Coded coupon for "buyer groups" or previous buyers

Sending coded coupons to buyer groups is an easy way for you to encourage existing and potential customers to purchase your items. For example, use coded coupons to target specific buyer groups when your seasonal inventory has the greatest potential to sell.

The following coded coupons options will be available starting in October.

Launching in October

  • Send a coded coupon to your previous buyers to encourage repeat business

___________________________________________________________________________________________

******Fall seller update talked about a new coupon option, sending to previous buyers.  Timeline stated "sometime in October".

 

Anyone figure out where this is yet?  I'm pretty good at navigating this stuff after 18 years of selling, but cannot find this anywhere.  I called ebay, and the nice lady didn't seem to even know what I was talking about.

Message 1 of 14
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Re: Coded coupon for "buyer groups" or previous buyers

I don't believe it has launched at this time.

 

Keep in mind that ebay, unlike most of us, has a very elastic definition of such terms as "sometime in October". Sadly, one must always translate such statements from ebay as "sometime, could even be October. Or later."

Message 2 of 14
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Re: Coded coupon for "buyer groups" or previous buyers

Hi, there are a couple different ways to do it:

 

To print a coupon:

Go to Seller Hub > Orders, then bulk (or individually) select who you'd like to print a coupon for (usually used to ship with orders).

 

To send a coupon electronically:

Go to Seller Hub > Orders, then individually select who you'd like to send a coupon to. After you make your selection, the process is fairly straightforward - once complete, the coupon will go straight to their eBay inbox (this method can't be done in bulk yet).

 

Screen Shot 2021-11-02 at 20.37.59.png

 

 

Message 3 of 14
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Re: Coded coupon for "buyer groups" or previous buyers

Those two ways are not at all what I'm talking about.  We have hundreds of buyers a week....I would never put one of my employees on sending coupons individually.  Both of those ways have been around for months.  This is totally different.  Sending coupons in bulk to past buyers.  So we would have a few clicks to sending coupons to all our buyers from the past three weeks, for instance.

Message 4 of 14
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Re: Coded coupon for "buyer groups" or previous buyers

Your post didn't mention anything about sending coupons "in bulk", so I thought you meant. . . sending coupons. My bad! 

 

Incidentally, I sold 503 items last month and it took me about 30 minutes to send the coupons individually. As far as tasks go, it might be the easiest thing I've ever done on eBay. Have a marvelous day!  🤗

Message 5 of 14
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Re: Coded coupon for "buyer groups" or previous buyers


@jenpicked wrote:

Sending coded coupons to buyer groups is an easy way for you to encourage existing and potential customers to purchase your items. For example, use coded coupons to target specific buyer groups when your seasonal inventory has the greatest potential to sell.

The following coded coupons options will be available starting in October.

Launching in October

  • Send a coded coupon to your previous buyers to encourage repeat business

___________________________________________________________________________________________

******Fall seller update talked about a new coupon option, sending to previous buyers.  Timeline stated "sometime in October".

 

Anyone figure out where this is yet?  I'm pretty good at navigating this stuff after 18 years of selling, but cannot find this anywhere.  I called ebay, and the nice lady didn't seem to even know what I was talking about.


@jenpicked  I've been keeping an eye out for this too and haven't seen it yet.  Like @my-cottage-books-and-antiques said, eBay time is somewhat flexible unfortunately.

 

velvet@ebay  tyler@ebay  - is there an updated timeline on sending coupons to buyer groups?

Message 6 of 14
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Re: Coded coupon for "buyer groups" or previous buyers


@valueaddedresource wrote:

@jenpicked wrote:

Sending coded coupons to buyer groups is an easy way for you to encourage existing and potential customers to purchase your items. For example, use coded coupons to target specific buyer groups when your seasonal inventory has the greatest potential to sell.

The following coded coupons options will be available starting in October.

Launching in October

  • Send a coded coupon to your previous buyers to encourage repeat business

___________________________________________________________________________________________

******Fall seller update talked about a new coupon option, sending to previous buyers.  Timeline stated "sometime in October".

 

Anyone figure out where this is yet?  I'm pretty good at navigating this stuff after 18 years of selling, but cannot find this anywhere.  I called ebay, and the nice lady didn't seem to even know what I was talking about.


@jenpicked  I've been keeping an eye out for this too and haven't seen it yet.  Like @my-cottage-books-and-antiques said, eBay time is somewhat flexible unfortunately.

 

velvet@ebay  tyler@ebay  - is there an updated timeline on sending coupons to buyer groups?


Hey @jenpicked and @valueaddedresource! I appreciate you bringing this to our attention. We've reached out to the appropriate team and will follow-up when we have news to share. We're excited that you're excited to start using this feature!!!

Velvet,
eBay
Message 7 of 14
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Re: Coded coupon for "buyer groups" or previous buyers

Hey @jenpicked and @valueaddedresource I just wanted to follow-up with what I received back on this. They said while the launch was delayed from the initial October date, they still plan to role the feature out.

 

In the meantime, you can send coded coupons to your previous buyers from Seller Hub Orders, as well as include a coupon when sending an offer to a buyer. 

Velvet,
eBay
Message 8 of 14
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Re: Coded coupon for "buyer groups" or previous buyers

velvet@ebay  - it was too late for me to reply in the chat today but tagging you to let you know *this* is what I was talking about and requesting an update on.

Message 9 of 14
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Re: Coded coupon for "buyer groups" or previous buyers


@valueaddedresource wrote:

velvet@ebay  - it was too late for me to reply in the chat today but tagging you to let you know *this* is what I was talking about and requesting an update on.


Thank you for tagging me here @valueaddedresource. I think I was confused with what you were referring to in the chat yesterday. I know they still plan to launch additional coded coupon group options, but they still haven't provided a new timeframe for that yet. 

Velvet,
eBay
Message 10 of 14
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Re: Coded coupon for "buyer groups" or previous buyers


velvet@ebay wrote:

@valueaddedresource wrote:

velvet@ebay  - it was too late for me to reply in the chat today but tagging you to let you know *this* is what I was talking about and requesting an update on.


Thank you for tagging me here @valueaddedresource. I think I was confused with what you were referring to in the chat yesterday. I know they still plan to launch additional coded coupon group options, but they still haven't provided a new timeframe for that yet. 


Thanks velvet@ebay !

Message 11 of 14
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Re: Coded coupon for "buyer groups" or previous buyers

I saw Daily Refinement talking about this today and I went to look for it. Couldn't find it. I contacted CS help and they sent me through 3 different reps who didn't speak English and just kept pasting in platitudes that didn't even fit the conversation context. I just gave up. I guess they will show it to me when they want me to use it.

 

Knowing about the two slow ways was helpful. Thanks.

For everything that happens conditions exist such that nothing else could have happened.
Message 12 of 14
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Re: Coded coupon for "buyer groups" or previous buyers

Great thread. Was hoping for an update after almost a year from the original post, but can't say I'm surprised. Seems like a feature sellers would greatly appreciate. Could potentially lead to higher engagement with buyers, leading to more sales, meaning more profit for eBay. Must not be high enough on their radar. 

Message 13 of 14
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Re: Coded coupon for "buyer groups" or previous buyers

Hi everyone,

 

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.

 

Thank you for understanding.

Message 14 of 14
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