tree*fern
Likely demonstrating about how much they care to hear what anyone thinks abou tthis change... as usual. Of course, you can still use the one at the bottom of the page... and we all definitely should.
Not loading the full description on mobile/cell phones is understandable. That said, doing it for desktops, laptops, pads, etc. is just lazy & irresponsible. The number of issues with buyers not reading descriptions before purchasing has skyrocked thanks to the number of people now shopping on cellphones. This isn't going to improve buyer experience or satisfaction and it's going to do a lot of harm to both sales & seller ratings. In short, it's a ridiculous and stupid idea and anyone working for eBay who proposed that hiding the description of the items that you want people to purchase behind a button should've been fired on the spot.
I've become convinced that none of the staff (or more likely consultants) who come up with ideas for site 'improvements' and certainly not any of the senior staff involved in approving them actually ever buy or sell on ebay.. or even think about buying or selling on the abay. It's one ridiculously bad idea and poorly designed system after another... many of which a good or responsible business who understood their business never would've even consideered.
@Anonymous Jeff, please relay this to the testing team. I'm opted in to the test, but after clicking "Tell us what you think," the pop-up box doesn't allow any data entry. I'm on Chrome, if that matters.
Stop this insanity, please. When I click through to view a listing, I WANT TO IMMEDIATELY SEE THE DESCRIPTION. I do not want more clicks and barriers to reading the description and buying.
When I want to view the item on a phone and deal with the phone's inadequacies, then I'll use the freakin' phone! When I want to view the item on a computer monitor, it's because I want the benefits of viewing it on a large screen, so show me the description!
@domestic_platypus wrote:
Likely demonstrating about how much they care to hear what anyone thinks abou tthis change... as usual. Of course, you can still use the one at the bottom of the page... and we all definitely should.
Not loading the full description on mobile/cell phones is understandable. That said, doing it for desktops, laptops, pads, etc. is just lazy & irresponsible. The number of issues with buyers not reading descriptions before purchasing has skyrocked thanks to the number of people now shopping on cellphones. This isn't going to improve buyer experience or satisfaction and it's going to do a lot of harm to both sales & seller ratings. In short, it's a ridiculous and stupid idea and anyone working for eBay who proposed that hiding the description of the items that you want people to purchase behind a button should've been fired on the spot.
I've become convinced that none of the staff (or more likely consultants) who come up with ideas for site 'improvements' and certainly not any of the senior staff involved in approving them actually ever buy or sell on ebay.. or even think about buying or selling on the abay. It's one ridiculously bad idea and poorly designed system after another... many of which a good or responsible business who understood their business never would've even consideered.
@best-now wrote:Amazing thing happend when I woke up this morning:
Everything is back the way it was!
I never shut off my computer, and I am permanently logged in to eBay 24/7. Without having to do anything, all of a sudden when I click on any item in my watch list or items I have for sale, the description is back the way it was without any intervention on my part. No more "See Detailed Item Description".
Looks like eBay listened to all of us and stopped the insanity!
No, sorry to tell you, they haven't listened and they haven't stopped the test.
I woke up this morning to find I was opted in again. They've made a minor change to the interface, adding one sentence from the seller's description above the "See full description" link. As if that makes it better.
And the pop-up for "Tell us what you think" doesn't allow me to type any response. The "Tell us" link at the very bottom of the page still works, though.
Not only have they not stopped the test, eBay clearly hasn't been listening - or they're selectively hearing only what they want to hear (and eBay has a history of doing that). Maybe it's yet another inept glitch, but disabling "Tell us what you think" seems to imply they don't want any feedback.
I just don't get why anyone at eBay thinks adding barriers to buyers reading descriptions is a good thing. I've been holding back auctions to list because for those particular items, it's very important that buyers see the description.
@tree*fern wrote:
@best-now wrote:Amazing thing happend when I woke up this morning:
Everything is back the way it was!
I never shut off my computer, and I am permanently logged in to eBay 24/7. Without having to do anything, all of a sudden when I click on any item in my watch list or items I have for sale, the description is back the way it was without any intervention on my part. No more "See Detailed Item Description".
Looks like eBay listened to all of us and stopped the insanity!
No, sorry to tell you, they haven't listened and they haven't stopped the test.
I woke up this morning to find I was opted in again. They've made a minor change to the interface, adding one sentence from the seller's description above the "See full description" link. As if that makes it better.
And the pop-up for "Tell us what you think" doesn't allow me to type any response. The "Tell us" link at the very bottom of the page still works, though.
Not only have they not stopped the test, eBay clearly hasn't been listening - or they're selectively hearing only what they want to hear (and eBay has a history of doing that). Maybe it's yet another inept glitch, but disabling "Tell us what you think" seems to imply they don't want any feedback.
I just don't get why anyone at eBay thinks adding barriers to buyers reading descriptions is a good thing. I've been holding back auctions to list because for those particular items, it's very important that buyers see the description.
I honestly think this "test" is here to stay as a permanent change they will most likely roll out and "announce" as such for the Spring Seller Update. The simple fact that they "tweaked" it to show the first sentence or so of the description speaks volumes.......why would they do that at a time that Jeff led us to believe the "test" would be at an approximate end? My suspicion is they would not.....here is a screen shot that another poster shared on another thread.......
