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Check your search standings.

CHECK IF YOUR LISTINGS APPEAR AT ALL!!

I have been selling antiques/china/glass etc on EBay for around 20 years. Today, I thought I would check the standings of my listings when searched for. I performed a search for ‘SPODE ITALIAN’ (of which I have 29 listings with those words in the title) – and the sorted them into NEAREST FIRST. Only three of my listings appeared.

 Five of my Spode Italian listings are within the £100 to £225 price range - so I resorted under HIGHEST PRICE. None of my 5 listings within this price range appeared anywhere in the list.

I was given lots of EBay babble by Customer Services about algorithms and the mysterious ways in which they sort listings. My response is that when we instruct the algorithm to give us nearest first or highest price first then that is what we should get – there is no excuse about the way in which algorithms work which would give us any other outcome.

I await the investigation being carried out by EBay on this particular problem.

Has anyone else had this problem? If not, then check your listings now.

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Re: Check your search standings.

@toby0711 

 

If a site-wide search returns many items, eBay will often direct that search automatically into one particular category. Sellers should take this into account when deciding which categories to list their items in.

 

A default search for spode italian on ebay.co.uk will be steered by eBay into the following category:

 

Pottery, Porcelain & Glass > Porcelain/China > Spode/Copeland > Tableware

 

It appears that some of your items are located in a different category such as:

 

Pottery, Porcelain & Glass > Pottery > Spode

 

That may be a perfectly reasonable category to use; it may even be most accurate category for those items. It is also entirely possible that eBay has changed the categories those keywords point to in the time since you listed those items.

 

Nonetheless, if you want your items to appear in a current search for spode italian you should list your items in the former category rather than the latter.

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Message 4 of 17
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16 REPLIES 16

Re: Check your search standings.

I have been saying all along that visibility is the biggest problem as to why sales have dropped so badly. For whatever reason, they are only showing listings randomly. 

 

Message 2 of 17
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Re: Check your search standings.

The default search listing is eBay's idea of "Best Match" which (in my experience) rarely presents the true best match no matter how specific my search criteria.

Message 3 of 17
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Re: Check your search standings.

@toby0711 

 

If a site-wide search returns many items, eBay will often direct that search automatically into one particular category. Sellers should take this into account when deciding which categories to list their items in.

 

A default search for spode italian on ebay.co.uk will be steered by eBay into the following category:

 

Pottery, Porcelain & Glass > Porcelain/China > Spode/Copeland > Tableware

 

It appears that some of your items are located in a different category such as:

 

Pottery, Porcelain & Glass > Pottery > Spode

 

That may be a perfectly reasonable category to use; it may even be most accurate category for those items. It is also entirely possible that eBay has changed the categories those keywords point to in the time since you listed those items.

 

Nonetheless, if you want your items to appear in a current search for spode italian you should list your items in the former category rather than the latter.

Message 4 of 17
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Re: Check your search standings.

Yup.  There is almost always this little caveat statement at the top of the search results (desktop version):

 

"We removed some search results to show you the most relevant listings. View all results"

 

I can't stand it, as a Buyer or a Seller.  Why would I want eBay to pick and choose which results I see?  I wish I could opt out of their screening/filtering of search results.

Message 5 of 17
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Re: Check your search standings.

@mangorunner 

 

"We removed some search results to show you the most relevant listings. View all results"

 

That message typically appears when using the "price: lowest first" sort if the search returns more than a certain number of results.

 

If you are getting that message on a bookmarked or saved search and you are getting tired of following that "View all results" link each time, you can follow the link once and then bookmark or save the resulting search URL instead. Or else edit your search URL manually to include the following at the end:

 

&_blrs=recall_filtering

Including that at the end of a search URL should skip the filtered results and go directly to the "show all" results.

 

Why would I want eBay to pick and choose which results I see? I wish I could opt out of their screening/filtering of search results.

 

It is likely that eBay believes that more users are inconvenienced by including "less relevant" results than are inconvenienced by their removal. Or else eBay thinks that the users who want the unfiltered results are more capable of getting around the filters than the users who want filtering would be setting up those filters.

 

Unfortunately that means that if you want the results that eBay considers "less relevant", you will have to take extra steps to actually see them.

 

It would be nice if eBay had a simple checkbox to bypass the filtering, or implicit category navigation, or keyword substitution, though. In many cases you need to figure out what eBay is doing before you can undo it.

 

I admit I am curious what criteria eBay uses to assess relevance, given that I have seen cases where an item sorts high in "best match" but apparently does not make the "relevance" cut when sorting "price: lowest first".

 

Message 6 of 17
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Re: Check your search standings.

Why even TRY to search for your listings and hits?  

 

Either no one is looking at any of my 1100 items or I get turned off now in clumps of hours.

 

I leave 'active listings' open on my pc - all day yesterday I saw very few changes in views #s for the first 200 'most recent' listings.  This morning, after opening another window to compare the #s of views, I was relieved to see many of the fist 200 had a few more views than last night.

 

I left for work - came back 5 hours later and not one of the first 200 had a view #change.  

 

This never happens unless there is a glitch.  Hey Ebay - there's a glitch.  OR else it is intentional.  Which is it?  

Message 7 of 17
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Re: Check your search standings.

Thank you eburtonlab you are absolutely correct - I did not realize this until you told me. I wonder why EBay never told me??  Thanks again.

Message 8 of 17
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Re: Check your search standings.

@toby0711 

 

You are most welcome. I am sorry that no one at eBay was able to help. There have been many changes to eBay's search and other functions, and not all of the changes are well advertised, well documented, or even well understood.

Message 9 of 17
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Re: Check your search standings.


@eburtonlab wrote:

@toby0711 

 

If a site-wide search returns many items, eBay will often direct that search automatically into one particular category. Sellers should take this into account when deciding which categories to list their items in.

 

A default search for spode italian on ebay.co.uk will be steered by eBay into the following category:

 

Pottery, Porcelain & Glass > Porcelain/China > Spode/Copeland > Tableware

 

It appears that some of your items are located in a different category such as:

 

Pottery, Porcelain & Glass > Pottery > Spode

 

That may be a perfectly reasonable category to use; it may even be most accurate category for those items. It is also entirely possible that eBay has changed the categories those keywords point to in the time since you listed those items.

 

Nonetheless, if you want your items to appear in a current search for spode italian you should list your items in the former category rather than the latter.


This is something that I discovered 2-3 years ago ... eBay's default "best match" doesn't cover every category on eBay.  It doesn't make sense, but that's the way it works.

 

So, a seller has to put their items in whatever category aligns with the eBay search algorithm if they want to be visible.

Message 10 of 17
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Re: Check your search standings.

this may be good for us sellers to do but just buyers searching have no idea they should do this

Message 11 of 17
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Re: Check your search standings.

@thehill17 

 

this may be good for us sellers to do but just buyers searching have no idea they should do this

 

If by "this" you mean "check to see which category a search winds up in", it is true that many buyers and sellers do not know about this "implicit category navigation" or keyword-to-category search expansion feature.

 

Theoretically, eBay is matching categories and keywords in such a way that users searching are steered into the categories where sales are most likely to occur. In practice, that may not always be the case.

 

If sellers understand the feature, they can put their items in categories where buyers will be sent by those searches -- whether or not buyers know about the details of search. And if savvy buyers know about the feature, they can search everywhere and find those items that sellers have placed in the "wrong" categories. But in the case where neither buyer nor seller knows about the feature, and the seller chooses the "wrong" category, those buyers and sellers may not cross paths, unless the buyer tries different searches.

 

More details of search behavior under the heading "Search Expansion" from the Canadian eBay site, though some of the details have changed:

 

https://www.ebay.ca/pages/help/search/expanding.html

 

 

Message 12 of 17
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Re: Check your search standings.

Eburtonlab - you have an awesome sense of analysis.

I always appreciate tips like yours

Your post explained obvious and common sense observations, but alas, not something I have natural gift for seeing situation as a whole.

 

p.s. nor is using very good english. apologies for this not sounding right.

Message 13 of 17
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Re: Check your search standings.

[deleted]

Message 14 of 17
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Re: Check your search standings.


@toby0711 wrote:

CHECK IF YOUR LISTINGS APPEAR AT ALL!!

I have been selling antiques/china/glass etc on EBay for around 20 years. Today, I thought I would check the standings of my listings when searched for. I performed a search for ‘SPODE ITALIAN’ (of which I have 29 listings with those words in the title) – and the sorted them into NEAREST FIRST. Only three of my listings appeared.

 Five of my Spode Italian listings are within the £100 to £225 price range - so I resorted under HIGHEST PRICE. None of my 5 listings within this price range appeared anywhere in the list.

I was given lots of EBay babble by Customer Services about algorithms and the mysterious ways in which they sort listings. My response is that when we instruct the algorithm to give us nearest first or highest price first then that is what we should get – there is no excuse about the way in which algorithms work which would give us any other outcome.

I await the investigation being carried out by EBay on this particular problem.

Has anyone else had this problem? If not, then check your listings now.


 

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