Anyone else encountered the problem with the chat bot wont connect you to agent or even give you the option? got a buyer clearly trying to steal something even though sent me pictures of it with him? Any other sellers finding it harder and harder to resolve issues and chat bot decides whether to put you through straight away or hour later? All done to save money at call centres of course but doesnt help me none and when shavinghai answers he just says hello hello n hangs up?
It's impossible to talk to somebody at eBay! I have a buyer that left me negative feedback by mistake ( said it was meant for another seller not me) and he has been trying to get in touch to get it removed, but he can't talk to anybody.
You may be better off asking your question here to get suggestions from experienced users.
To contact eBay, use the chat assistant to request a chat with an agent or a call back by starting on the Help & Contact page and following the links for your issue.
What options you see may depend on your particular issue and how busy that department is at the moment.
Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.
If nothing else works, try this link between 5am to 9:30pm Pacific Time:
This is a US community discussion forum. You are located in the UK. What applies in your country (chat box, customer service) concerning eBay may not apply here in the US or other countries. You may be better served by logging out of ebay.com and logging back into ebay.com/uk/ Here's your community forum link that may be helpful:
These agents are US CS eBay employees and may better serve you and your situation. Many positive posts with their ability to be helpful. In the past they were helpful concerning my issue at hand. Contact them today and let them know your problem.
