Challenging for damage return

[immortalfigures]

Well this is another new one on me. I had someone request a return of electronic item because it wasn't what they expected. When I said I'm sorry, a few days later they started a not as described return saying that it was damaged and glitching. Awesome, I thought to myself, but did not make an attempt to challenge it because, I know enough not to do that. I accepted the return and got the item back a few days later. When I looked at the item I saw that the battery case had been pried off and the pins that hold the batteries together were bent. I've never once tried the option to challenge the amount that I'm returning, but wanted to know if that's a process that has any value or will it just result in eBay siding with the buyer.

[donsdetour]

Do not bother with changing amounts on the return: you have to qualify for such to begin with.

Since you do not offer free returns you don't.

Refund em , blocked bidder list and move on.

[mtgraves7984]

I believe that you'll have to refund in full. Although you are TRS, you have a 'No Returns' policy on your listings. The ability to make a deduction is for TRS who offer 30-Day (or better) Returns or sellers with Free Returns.

[bonjourami]

Since you have a no returns policy, even tho you are a trs, you cannot deduct anything from the refund.All you can do is appeal after the case is closed.

[farmalljr]

You should have reported the buyer and appealed the decision after refunding them. You should have added photos of the damaged return. 

There is NO guarantee that eBay will refund you in an appeal, but reporting the buyer for return abuse is important to other sellers. Establishing a history of return abuse, eventually catches up with a buyer.

You should also add the buyer to your blocked bidder list, so they can't do the same thing to you in the future.

Only when you are TRS, can you deduct money on SOME returns. INAD's are always required to refund in full.