09-14-2024 10:48 AM
Whenever I've asked ebay to make changes, I've always been told that, even if my idea is good, ebay makes changes based on Priority.
So, here's a new change, which I suppose reflects ebay's Priorities. There are changes I've been hoping to see in time for Q4. I confess, this wasn't one of them. But, here it is:
If you look closely at your Detailed Seller Rating, you'll notice that :
Item Description is now "Accurate Description"
Shipping Time is now "Shipping Speed"
Shipping and Handling Charges are now "Reasonable Shipping Costs"
Communication is now "Communication" (apparently the team could not come up with a change here, but I'm sure they tried their hardest)
So, Thanks ebay! I imagine our Q4 sales will skyrocket now that you took care of this!
(Apologies for the snark....I'm not in a real good humor this afternoon)
09-21-2024 01:25 PM
@my-cottage-books-and-antiques @chapeau-noir @mam98031 @maccnc11 @erikstuff @Any old seller here, I want to ask what sales were like on eBay fifteen years ago?
Thank you in advance 🙏
09-21-2024 01:32 PM
For me they use to be 7 or 8 items a day, now maybe 7 or 8 per month if I'm Lucky.
09-21-2024 04:51 PM
@chapeau-noir wrote:
@maccnc11 wrote:Solved, I went to a recent sell I made, and tested all combinations of DSR's & Positive thru Negative, in summary DSR's are meaningless as far as effecting your TRS, Positive with 4 one star DSR's selected and a comment you can go straight to post, However Negative with 4 five star DSR's selected, a prompt appears asking you to contact the seller, you can select an over ride to go ahead and post, so again the only dreaded Fear is those special buyers who don't contact you for a remedy and go ahead and give you a Negative thus chipping away at your TRS and discount.
Negs and DSRs don't factor in metrics. Unresolved cases and repeated defects do.
For the Service Metrics All INADs file whether resolved or otherwise counts in the Service Metrics. The shear that they were opened correctly or by mistake, they count in the Service Metrics. The ONLY exception are properly filed Buyer Remorse claims. Those do not count in the Service Metrics.
It is the same for INRs.
IDK what "repeated defects" are? What does that mean?
09-21-2024 04:52 PM
@u2_vintage wrote:@my-cottage-books-and-antiques @chapeau-noir @mam98031 @maccnc11 @erikstuff @Any old seller here, I want to ask what sales were like on eBay fifteen years ago?
Thank you in advance 🙏
Can you be more specific. What you ask is pretty broad.
09-21-2024 05:21 PM
@mam98031 wrote:
@chapeau-noir wrote:
@maccnc11 wrote:Solved, I went to a recent sell I made, and tested all combinations of DSR's & Positive thru Negative, in summary DSR's are meaningless as far as effecting your TRS, Positive with 4 one star DSR's selected and a comment you can go straight to post, However Negative with 4 five star DSR's selected, a prompt appears asking you to contact the seller, you can select an over ride to go ahead and post, so again the only dreaded Fear is those special buyers who don't contact you for a remedy and go ahead and give you a Negative thus chipping away at your TRS and discount.
Negs and DSRs don't factor in metrics. Unresolved cases and repeated defects do.
For the Service Metrics All INADs file whether resolved or otherwise counts in the Service Metrics. The shear that they were opened correctly or by mistake, they count in the Service Metrics. The ONLY exception are properly filed Buyer Remorse claims. Those do not count in the Service Metrics.
It is the same for INRs.
IDK what "repeated defects" are? What does that mean?
One defect after another. When one gets repeated defects, penalties are encurred such as loss of TRS status and 6% FVF penalty.
09-21-2024 05:23 PM
@u2_vintage wrote:@my-cottage-books-and-antiques @chapeau-noir @mam98031 @maccnc11 @erikstuff @Any old seller here, I want to ask what sales were like on eBay fifteen years ago?
Thank you in advance 🙏
In 2010 eBay was still one of the few reseller sites around, and really the only large show in town, and it was not choked with sellers so, obviously, for many sales were more brisk. Now there is a great deal more competition. My revenue has stayed the close to the same, but it takes more sales to achieve it.
09-21-2024 05:49 PM - edited 09-21-2024 05:53 PM
@chapeau-noir wrote:
@u2_vintage wrote:@my-cottage-books-and-antiques @chapeau-noir @mam98031 @maccnc11 @erikstuff @Any old seller here, I want to ask what sales were like on eBay fifteen years ago?
Thank you in advance 🙏
In 2010 eBay was still one of the few reseller sites around, and really the only large show in town, and it was not choked with sellers so, obviously, for many sales were more brisk. Now there is a great deal more competition. My revenue has stayed the close to the same, but it takes more sales to achieve it.
I've been selling non-stop since 2004, but my area of sales has changed completely over time as my interests wandered, more than once, so it's hard to compare then with now very scientifically, but back then I was doing exclusively auctions, and listing bigger items such as vintage lighted advertising signs, clocks and so on.
I would say virtually everything I listed sold, but I was in such a niche market, and selling restored items rather than barn finds that someone would have to work on (those were what I was buying), that I kind of expected a sale to happen each time, and it did.
Over time, I got kind of burned out on selling large items needing big boxes, and now I'm down to items of similar value but much smaller size, so I don't have to worry about damage so much, plus I can offer Free Shipping, as opposed to having to field the occasional complaint about postage from people who had no idea of the costs involved in shipping their big Dr Pepper clock halfway across the country.
Nowadays I'm mostly listing Fixed Price items, but with the occasional auction of higher-value pieces to keep things interesting. eBay has definitely changed over the years (and I can't say that much has improved; it seems like the annoyance level has escalated more than anything else), but I have also changed over the years, so right now I would say that we have both learned to live with each other. No much of an endorsement, I know, but there you are...
P.S. Yeah, I still have a basement full of vintage signs and clocks. I need to find homes for those before my descendants are stuck with them. 🙄
09-21-2024 05:50 PM
@u2_vintage Agree with chapeau----15 years ago, much LESS competition, both on ebay and elsewhere, and buyers for resale items were concentrated here, rather than spread out among the many, many sites that have grown up , many of them within just the last few years.
Simply put, today's ecommerce world is very, very different from 15 years ago.
09-21-2024 07:28 PM
I don't have any exact numbers, but 15 years ago I was going to the post office every Monday with an armload of packages (maybe 4-8)... and several times during the week with 1-3 packages. I was satisfied with sales... and then...
Jan 2022 was my last very good month with 45 sales (including some pricier items and multiple item sales).
Feb 2022 the number of sales suddenly dropped to 20 sales... In August down to 19.
Aug 2023 I only had 10 sales. Since then I've had 6 months with 10 or fewer sales.
I had a small 2-item sale on Sept 2nd... then nothing until a small sale on Sept 14. An hour later another sale popped in. I thought "Wow... maybe Ebay opened up my listings or something." Uh... no. Nothing since.
Worst month in 26 years. So glad this was never more than a hobby.
I no longer pick up items at garage sales. I kinda miss the "hunt" though...
09-21-2024 10:53 PM
@chapeau-noir wrote:
@mam98031 wrote:
@chapeau-noir wrote:
@maccnc11 wrote:Solved, I went to a recent sell I made, and tested all combinations of DSR's & Positive thru Negative, in summary DSR's are meaningless as far as effecting your TRS, Positive with 4 one star DSR's selected and a comment you can go straight to post, However Negative with 4 five star DSR's selected, a prompt appears asking you to contact the seller, you can select an over ride to go ahead and post, so again the only dreaded Fear is those special buyers who don't contact you for a remedy and go ahead and give you a Negative thus chipping away at your TRS and discount.
Negs and DSRs don't factor in metrics. Unresolved cases and repeated defects do.
For the Service Metrics All INADs file whether resolved or otherwise counts in the Service Metrics. The shear that they were opened correctly or by mistake, they count in the Service Metrics. The ONLY exception are properly filed Buyer Remorse claims. Those do not count in the Service Metrics.
It is the same for INRs.
IDK what "repeated defects" are? What does that mean?
One defect after another. When one gets repeated defects, penalties are encurred such as loss of TRS status and 6% FVF penalty.
I think this is why it gets so confusing because you are running two completely different ways that Ebay evals the seller on together.
Defects ONLY happen on the Seller Dashboard. And you are correct that multiple defects can cause a seller to fall below Standard on the Dashboard and potentially with Penalty FVFs.
You however said that "unresolved cases and repeated defects do", which you were referring to the Service Metrics. Defects again do NOT have anything to do with the Service Metrics. INADs that get opened against a seller count whether they are resolved or not. The mere fact they get opened counts in the Service Metrics. If the buyer opens a proper Buyer's Remorse claim, those are not counted in the Service Metrics.
INR that get opened for any reason and with or without a resolution count in the Service Metrics.
09-21-2024 11:48 PM
@my-cottage-books-and-antiques wrote:@u2_vintage Agree with chapeau----15 years ago, much LESS competition, both on ebay and elsewhere, and buyers for resale items were concentrated here, rather than spread out among the many, many sites that have grown up , many of them within just the last few years.
Simply put, today's ecommerce world is very, very different from 15 years ago.
Plus, when folks started listing the contents of their attics and basements on eBay, the sheer amount of STUFF existing in this world manifested itself. The 1890s Victorian Whites petticoat that I had purchased in a market in 1994 that seemed so rare, and that I had paid so much for, had many more examples coughed up onto eBay and was not so rare. That Edwardian skirt that cost me a packet (because it was near mint) is now...not so unusual because guess what - people have attics and those attics have loads of stuff - it's a good thing I can wear it. I suspect this happened in most markets on eBay, and snowballed.
09-21-2024 11:49 PM
@mam98031 wrote:
@chapeau-noir wrote:
@mam98031 wrote:
@chapeau-noir wrote:
@maccnc11 wrote:Solved, I went to a recent sell I made, and tested all combinations of DSR's & Positive thru Negative, in summary DSR's are meaningless as far as effecting your TRS, Positive with 4 one star DSR's selected and a comment you can go straight to post, However Negative with 4 five star DSR's selected, a prompt appears asking you to contact the seller, you can select an over ride to go ahead and post, so again the only dreaded Fear is those special buyers who don't contact you for a remedy and go ahead and give you a Negative thus chipping away at your TRS and discount.
Negs and DSRs don't factor in metrics. Unresolved cases and repeated defects do.
For the Service Metrics All INADs file whether resolved or otherwise counts in the Service Metrics. The shear that they were opened correctly or by mistake, they count in the Service Metrics. The ONLY exception are properly filed Buyer Remorse claims. Those do not count in the Service Metrics.
It is the same for INRs.
IDK what "repeated defects" are? What does that mean?
One defect after another. When one gets repeated defects, penalties are encurred such as loss of TRS status and 6% FVF penalty.
I think this is why it gets so confusing because you are running two completely different ways that Ebay evals the seller on together.
Defects ONLY happen on the Seller Dashboard. And you are correct that multiple defects can cause a seller to fall below Standard on the Dashboard and potentially with Penalty FVFs.
You however said that "unresolved cases and repeated defects do", which you were referring to the Service Metrics. Defects again do NOT have anything to do with the Service Metrics. INADs that get opened against a seller count whether they are resolved or not. The mere fact they get opened counts in the Service Metrics. If the buyer opens a proper Buyer's Remorse claim, those are not counted in the Service Metrics.
INR that get opened for any reason and with or without a resolution count in the Service Metrics.
OK, you get the bone.
(My gawd).
09-22-2024 12:15 AM
I'm really sorry you feel that way. It is two important rules that are very important for sellers to understand.
09-23-2024 03:34 PM
Thanks for the clarity, what ever the Defect, it's sure to be followed by a Neg, when you go looking for a problem, you're sure to find it, I guess that's what eBay is up too, they want buyers to find defects, so sellers can loose their TRS, and they can collect a 6% bonus, I didn't even realize the penalty was that high for not having a TRS.
09-23-2024 04:18 PM
@maccnc11 wrote:Thanks for the clarity, what ever the Defect, it's sure to be followed by a Neg, when you go looking for a problem, you're sure to find it, I guess that's what eBay is up too, they want buyers to find defects, so sellers can loose their TRS, and they can collect a 6% bonus, I didn't even realize the penalty was that high for not having a TRS.
Well that is certainly not true. There has NEVER been just two options on Ebay. Either qualify for TRS or qualify to pay a penalty rate. That statement of your shows how little you actually know what causes the penalty rate to be applied. I assure you that every seller that is not TRS are NOT paying a penalty fee. That is just a made up rumor with no support or accuracy to it.