Case launched, but not by a buyer!! (MORE security breaches?)

[rander3127]

I got a case launched by Ebay where a buyer said he'd never ordered something.  This was after  the buyer had left me good feedback.  So, paypal locks up the money, and I have to prove he got it, which wasn't hard.  So, case is decided in my favour, paypal sends me a message saying so.  A day later the buyer  sends me a message saying HE got a message that the case was resolved, but he'd never even opened a case!!  He apologized for the confusion, so the question is, WHERE did his case come from?

[pargran3]

His wife? The buyer that thought all he had to do was deny the charge/

His bank that is clueless?

Sounds like you had your i's dotted and your t's crossed and that it came out as it will for those that do that.

Radine

[a_c_green]

If he filed a chargeback on some other transaction within the same billing period as his eBay purchase, it's possible that his card company challenged some or all of his other payments, including yours, in case the one he was reporting was just the tip of the iceberg.

Once when a card of mine was compromised several years ago now, the rep on the phone went through each transaction of the past month, asking me to verify that I had made that purchase for each and every one. Some of the entries in the purchase history were so cryptic and abbreviated that it took me a while to recognize what each one was.

[dhbookds]

Someone saw a charge they didn't recognize on their cc bill.......they called the cc company... to dispute it....as a result everyone on that bill was notified of possible fraud and all $'s were held.  Since you could show mailing to their registered address, your's was deemed  a charge by the card holder and money released.  (or the card holder verified that your charge was one he made)........

[yuzuha]

It happens sometimes when you have spouses/partners who share a credit card or bank account.  One makes a purchase and forgets to tell the other, so then when the other sees an unfamiliar charge on the statement, they think it was fraudulent activity.  Happened to me once when the buyer's husband didn't recognize the purchase-- she'd received the item and left me positive feedback telling me that she loved it.  He saw a charge he didn't recognize and filed a chargeback.

[the*dog*ate*my*tablecloth]

I had it happen once where the bank initiated it and the buyer didn’t know it was happening. That was about a decade ago so it’s nothing new. Easy to clear up too.