Case closed but I cannot cancel order....help!

[bookman]

This buyer and I exchanged several messages before he accepted my counter-offer on my item.

Never heard from him again.

Assistant opened a case....and a few hours before time was up, he paid for the item.  Still no communication despite 5 or 6 messages/invoices from me during the week.

I'm scared of this one........and want to cancel the order.  But when I click on "cancel order" I still get the message "You can't cancel because there's a case open on this item"

The case was closed when he paid......now about 4 hours ago.  Is this just a lag in the system?  Should I expect it to clear up later today?  This is my only question.......please do not harangue me about my desire to cancel, etc. 

Thanks for your help

[goodluckselling · Accepted solution]

I do not know if it is a lag in the system or not? 

If you are 100% sure you just want to refund the buyer and block them you can go to paypal and do a refund which will in effect cancel the transaction.

Good Luck Selling!

[penguins_dont_fly]

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@bookman wrote:

This buyer and I exchanged several messages before he accepted my counter-offer on my item.

Never heard from him again.

Assistant opened a case....and a few hours before time was up, he paid for the item.  Still no communication despite 5 or 6 messages/invoices from me during the week.

I'm scared of this one........and want to cancel the order.  But when I click on "cancel order" I still get the message "You can't cancel because there's a case open on this item"

The case was closed when he paid......now about 4 hours ago.  Is this just a lag in the system?  Should I expect it to clear up later today?  This is my only question.......please do not harangue me about my desire to cancel, etc. 

Thanks for your help

---

The UPI closed because the buyer paid.

Now

You ship.

If you wanted to cancel, you should have done so earlier ... Before the UPI.

 If you cancel without a buyer request, or just refund through PayPal, you will get a nice Out of Stock Cancel defect on your account.

[dhbookds]

You do know you will get an out of stock defect for canceling? 

[myangelandmyprincess]

Once an unpaid item case is opened even after it is closed you can't cancel.  Since the buyer hasn't asked to cancel you'll need to ship 

[penguins_dont_fly]

Wow.

OP selected the "solution" that will tee the buyer off, end with a defect and a possible neg....oh and lose their FVF.

Way to go.

@bookman

The buyer did absolutely nothing wrong here.

An Unpaid Item Case is just a strong reminder to pay, not an absolute negation of the sale....unless and until the buyer does not pay at all and the seller closes without payment.

eBay gives buyers a minimum 6 days to pay on auctions and Best Offers (2 to open UPI and 4 days after that)

The buyer paid you within that timeframe. They are expecting their item ... not a refund.

 And we wonder where all the buyers have gone 😞