Case Closed but still open?

[thingsgirlsluv71]

Ebay rep closed case in my favor because the buyer waited 6 weeks to seek a resolution to an item not received. It just stopped tracking ...  and nobody can yell me why or where it is or anything. 

I called ebay and since the buyer waited past the 30 day limit they closed it in my favor. Yet the case is still open on ebay. 

What should I do? 

[powell-collectibles]

Refund the buyer.

[rfmtm]

File a claim with the carrier.

[albertabrightalberta]

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@powell-collectibles wrote:

Refund the buyer.

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@rfmtm wrote:

File a claim with the carrier.

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@powell-collectibles 

@rfmtm 

Why? 

Whatever type of claim isn't specified by @thingsgirlsluv71 but whether NAD or a remorse request, it doesn't matter. 

@thingsgirlsluv71 - please clarify: Was the case opened >30 after the purchase date or after the delivery date? 

If it was the latter, the seller isn't obligated to accept a return even if NAD.

[powell-collectibles]

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@albertabrightalberta wrote:

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@powell-collectibles wrote:

Refund the buyer.

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@rfmtm wrote:

File a claim with the carrier.

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@powell-collectibles 

@rfmtm 

Why? 

Whatever type of claim isn't specified by @thingsgirlsluv71 but whether NAD or a remorse request, it doesn't matter. 

@thingsgirlsluv71 - please clarify: Was the case opened >30 after the purchase date or after the delivery date? 

If it was the latter, the seller isn't obligated to accept a return even if NAD.

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Because the item was never delivered.

[albertabrightalberta]

Missed the type of claim. I didn't read the OP carefully enough.

@thingsgirlsluv71 

Was there tracking showing whether the item was delivered? 

If tracking shows delivery, you don't need to issue a refund. If there's no tracking or if tracking doesn't show delivery, you can choose to issue a refund. It would be a goodwill gesture and you are allowed to deduct the cost of your original shipping. You spent that money on the label and won't get it back.