eBay

bestdeluxedeals · ‎06-11-2020

I have sold a brand new item to a buyer, and I have stated no returns.
To bypass this the buyer claimed that they went to the product site and talked to the support and the item was defective.
However, I know this is a lie because if they contacted the product website, they have terms and policy
to replace all defective items for free.
The buyer ignored my response to this for 4 days, then waited for the option to escalate this to eBay.
and gave them the exact same excuse without even bother working with me.

But now, why is there no response button to the case for me, the seller?
I want eBay to know what had exactly happened, so I can beat it.

texasrattlesnakeshop · ‎06-11-2020

You will not be able to beat it. Does not matter that you have no returns in your policy if they open a case with ebay ebay will force the return or if you do no accept the return will let them keep the item and give them there money back. Best you can do is to accept the return and avoid a mark on your sales recorded.

wiboi · ‎06-11-2020

Highly doubt you’ll beat the case, but one can always hope. There is no button to press. You’ll have to message customer service and state your case. Be prepared for it not to do much good. With eBay’s money back guarantee it’s very difficult if not impossible for a return to be denied.

wiboi · ‎06-11-2020

Oh yeah! Add them to your block list!

mtgraves7984 · ‎06-11-2020

No Returns and no refunds are two different animals entirely. You can't beat this one. Sorry...

isatwin74 · ‎06-11-2020

If they have already asked eBay to step in on the case you will receive a defect on your account. As others said does not matter if you have no returns as when a buyer files a INAD case you will lose.

southern*sweet*tea · ‎06-11-2020

@bestdeluxedeals wrote:
I have sold a brand new item to a buyer, and I have stated no returns.
To bypass this the buyer claimed that they went to the product site and talked to the support and the item was defective.
However, I know this is a lie because if they contacted the product website, they have terms and policy
to replace all defective items for free.
The buyer ignored my response to this for 4 days, then waited for the option to escalate this to eBay.
and gave them the exact same excuse without even bother working with me.

But now, why is there no response button to the case for me, the seller?
I want eBay to know what had exactly happened, so I can beat it.

When a buyer opens a not as described case, you MUST accept the return. If you don't, and the buyer escalates, you will get a very nasty non-performance defect, and you may or may not get your item returned, AND the buyer WILL get refunded.

As to the website warranty, the buyer would NOT be eligible for that since they didn't buy directly. Pretty much every warranty out there is non-transferable, meaning it's only good for the original purchaser. Warranties are void if someone purchase through a grey market.

The easier you are to offend the easier you are to control.

We seem to be getting closer and closer to a situation where nobody is responsible for what they did but we are all responsible for what somebody else did. - Thomas Sowell

kensgiftshop · ‎06-11-2020

@bestdeluxedeals wrote:

The buyer ignored my response to this for 4 days, then waited for the option to escalate this to eBay.

I hope the item wasn't to expensive.

If the buyer had to ask Ebay to step in, they could refund the buyer from your Pay Pal account and let them keep the item.

Have a great day.

reallynicestamps · ‎06-11-2020

No Returns doesn't mean No Refunds.

It means you never want to see the item again.

But the buyer is entitled to a purchase that is As Described.

Some buyers who are really suffering from Buyer Remorse* will instead file for a refund as Not As Described.

EBay won't take sides.

If you want the item back, send the ~~scammer~~ buyer a Return Shipping Label.

If you never want to see it again, just refund the entire** original payment.

Those are your choices.

When you get the disputed item back, you can relist and resell it.

Even if you have to relist it as "used" rather than new.

If you don't demand and pay for the return, you are out both item and money.

Your choice.

*which requires them to return their purchase on their own dime

**Some sellers will do this, even if they think the buyer is trying to get something free***, if the cost of return shipping is greater than the original payment.

***the buyer is actually working to get his "free" item, minimum wage around here is 23c a minute.