Cannot refund error

[twistedstitchesltd]

A buyer hasnt received there item so I am trying to refund her, but just keep getting this message, when I click refund

Can't find the order.

Can't find any seller-issued refunds.

We ran into a problem. Please try again later.

Can't find the order.

Ive tried on every other order and just keep getting the same error. Any help please?

[wits1949]

I have tried to do a refund too and get the same messages. Might be a temporary glitch. I'll keep trying for my customer. Maybe will be fixed soon?

[eburtonlab]

You may need to use a different link for that refund, and you may need to choose the reason for the refund.

See this thread:

https://community.ebay.com/t5/Technical-Issues/Error-Screen-When-Trying-to-Refund-Buyers/m-p/3155493...