Cancelling an order when you know the buyer does not intend to pay, but will not request a cancel

[7695gary]

I had a buyer make a last minute bid, winning an auction for an expensive camera.  He sent an email basically saying "oh, I didn't recent feedback, so wanted to be sure you will send before paying".  It was a red flag:  He won the auction and had over 100 feedback (no obvious negative feedback), so the question was suspicious for buyer regret.   I reassured him that I would ship as soon as he paid, and I requested prompt payment.   He never responded, and has ignored repeated requests for payment or at least cancellation.  No response for 48 hours to 3 requests for his intention to pay or not.  

What to do.  Wait another 4 days (per eBay policy) before I can make a second chance offer to one or more bidders?    I would really like cancel this order now.    Advise appreciated!! 

[richard1rst]

File an unpaid claim and move on. Something about dead horses comes to mind.

[fern*wood]

There is no appropriate reason to use to cancel until the 4 days pass.  Then payer didn't pay will show up so, you can cancel and they receive a strike.  I have heard that in some instances sending an invoice will reset the clock, so don't do that and stop contacting.  Ebay sends payment reminders.

[nobody*s_perfect]

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@7695gary wrote: ....  No response for 48 hours to 3 requests for his intention to pay or not.  

What to do.  Wait another 4 days (per eBay policy) before I can make a second chance offer to one or more bidders? ...

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You don't have to wait 4 more days, just a total of 4 days (plus one minute) after the transaction. Stop sending messages, since they clearly aren't making any difference.

Send the Second Chance Offer after you cancel the transaction. Otherwise, you run the risk of having two paying buyers for one item.  

When you send a SCO, eBay creates a new listing which is identical to the original auction, except it's a fixed price listing, with the price set at the underbidder's highest bid.  If you send two SCO's, you have created two new fixed price listings.  That's why the start of the SCO process asks you how many items you have available, so you don't send out more offers than you can fulfill.

[nobody*s_perfect]

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@fern*wood wrote: ...  I have heard that in some instances sending an invoice will reset the clock, so don't do that ...

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The official word from eBay is that the clock re-sets only if you are sending a combined invoice for multiple purchases.  But the seller might as well play it safe and avoid sending one when there's no particular need to.

[luckythewinner]

Cancelling an order when you know the buyer does not intend to pay, but will not request a cancel

There is a very well defined non-payment system.

Use it.

Wait the appropriate time (4 days, I think) and cancel for non-payment.

If you do anything else you are inviting trouble.

[lamber9347]

What you need to do is follow the policies on here in order to protect your own selling account. Wait the four days and cancel for nonpayment. Buyer will receive a strike and you will be refunded your fees. Item sold once; it will sell again. Always follow the policies, always keep your selling account forefront. Best of luck to you....

[janet9988]

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@7695gary wrote:

I had a buyer make a last minute bid, winning an auction for an expensive camera.  He sent an email basically saying "oh, I didn't recent feedback, so wanted to be sure you will send before paying".  It was a red flag:  He won the auction and had over 100 feedback (no obvious negative feedback), so the question was suspicious for buyer regret.   I reassured him that I would ship as soon as he paid, and I requested prompt payment.   He never responded, and has ignored repeated requests for payment or at least cancellation.  No response for 48 hours to 3 requests for his intention to pay or not.  

What to do.  Wait another 4 days (per eBay policy) before I can make a second chance offer to one or more bidders?    I would really like cancel this order now.    Advise appreciated!! 

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The buyer was asking you to send the item be before paying.

 Respond with a NOPE.

[redmodelt]

Think maybe a case of non-native American/English speaker, Re the sentence structure, so don't read it as sending before payment. 

To the OP, I would block them after everything is done. 

[nobody*s_perfect]

I agree; he might have been trying to say something like, "Before I pay, I want to be sure that you will send the item."

[femmefan1946]

After 96 hours have passed you can open an Unpaid Item Claim, it closes immediately, he gets a Strike which makes it harder for him to bid on eBay in future.

And you get any fees back and can list immediately.

Remember to Block him.

[714ricki]

Open up an unpaid case for the item, relist once the case is closed, & move on!

[nobody*s_perfect]

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@714ricki wrote:

Open up an unpaid case for the item, relist once the case is closed, & move on!

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The 2-step unpaid item claim process has been replaced with a one-step solution.  Sellers still have to wait 4 days, but then they can just cancel cancel the transaction, choosing 'Buyer hasn't paid" as the reason.

[a_c_green]

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@7695gary wrote:

I had a buyer make a last minute bid, winning an auction for an expensive camera.  He sent an email basically saying "oh, I didn't recent feedback, so wanted to be sure you will send before paying".  It was a red flag:  He won the auction and had over 100 feedback (no obvious negative feedback), so the question was suspicious for buyer regret. 

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I have a different take on this than my honorable colleagues above. 😁 The buyer's English is all garbled, but I think he's referring to getting feedback, not talking about shipping before payment. He wants some assurance that the seller will leave him feedback for his purchase, and will pay as soon as you promise to post him feedback for the sale:

"oh, I didn't recent feedback, so wanted to be sure you will send before paying"

I don't interpret that as a request to send the package before paying (nor the feedback), but ultimately he does want assurance that he will get feedback for the sale. If his feedback count is already above 100, I don't think he would have any expectation that a seller will ship before getting paid, but he's hoping to build his feedback numbers.

[firesteel_surplus]

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@a_c_green wrote:

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@7695gary wrote:

I had a buyer make a last minute bid, winning an auction for an expensive camera.  He sent an email basically saying "oh, I didn't recent feedback, so wanted to be sure you will send before paying".  It was a red flag:  He won the auction and had over 100 feedback (no obvious negative feedback), so the question was suspicious for buyer regret. 

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I have a different take on this than my honorable colleagues above. 😁 The buyer's English is all garbled, but I think he's referring to getting feedback, not talking about shipping before payment. He wants some assurance that the seller will leave him feedback for his purchase, and will pay as soon as you promise to post him feedback for the sale:

"oh, I didn't recent feedback, so wanted to be sure you will send before paying"

I don't interpret that as a request to send the package before paying (nor the feedback), but ultimately he does want assurance that he will get feedback for the sale. If his feedback count is already above 100, I don't think he would have any expectation that a seller will ship before getting paid, but he's hoping to build his feedback numbers.

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That is how I was reading it too.

Mike

Firesteel Surplus