Cancelled and refunded..help

[harrwhitehous24]

I’ve been selling an item on eBay and sold them elsewhere. Someone bought them elsewhere and then within an hour someone bought the item on eBay. I contacted the seller explaining the situation, apologised, refunded and cancelled straight away. The seller is now saying it is a legal right that he must have them even though I have refunded. 

Can I have your knowledge on this thanks.

[goodluckselling]

Well you can not deliver the item if it is already sold?  Buyers and sellers both have an opportunity to cancel transactions before they ship.  You did the right thing by cancelling and refunding.  Nothing more for you to do.  The buyer will still have the right to leave you feedback based on the experience in the transaction.

Good Luck Selling!

[abfabvintage]

@goodluckselling 

Hi, Good. But doesn't the seller also get a defect on their account? unless there is evidence (in ebay's eyes even your ebay messages are no longer documentation IF the buyer agreed to the cancellation?). I get confused fairly easily lolol.  

[myangelandmyprincess]

Your buyer is sort of right.  The only eBay transaction that is non binding is motors so if it’s motors the buyer isn’t right at all.  However it would be highly unlikely any buyer or seller takes the other party to court when they don’t follow through on a transaction. It’s just not feasible.  You’ll likely get a negative and if you cancelled for out of stock like you should have it results in a defect 

[goodluckselling]

---

@abfabvintage wrote:

@goodluckselling 

Hi, Good. But doesn't the seller also get a defect on their account? unless there is evidence (in ebay's eyes even your ebay messages are no longer documentation IF the buyer agreed to the cancellation?). I get confused fairly easily lolol.  

---

Yes anytime seller cancels and refunds because they are out of, stock will result in a defect.  Why would you even suggest otherwise?  These out of stock defects have a real effect on buyers action which are well documented across the Internet to stop using that site for along period of time due to the bad experience.

The lost of potential buyers effects both you and I that are managing our listings so we do not have this event happen to us. 

The actual penalty of just a defect is a very small action compared to the damage this does most of the time.  It takes more than one defect to change a rating in this area. 

Any one upset or who wants to fight the defect would be better off admitting to themselves they made an error and find a strategy to prevent this from happen again.  That is where the value is found in the defect system. 

Good Luck Selling!

[fab_finds4u]

Yeah, it's also the sellers right to receive payments but eBay can't force buyers to pay after winning or sellers to ship after getting paid.  

I know what I would do if I didn't  have an opportunity to cancel the listing on eBay  before it sold here as well.   If it hadn't been shipped I'd determine which site negative feedback would impact me the most and that's who I would ship it to,  and return the other person's payment.   

[tonf-21]

---

@harrwhitehous24 wrote:

I’ve been selling an item on eBay and sold them elsewhere. Someone bought them elsewhere and then within an hour someone bought the item on eBay. I contacted the seller explaining the situation, apologised, refunded and cancelled straight away. The seller is now saying it is a legal right that he must have them even though I have refunded. 

Can I have your knowledge on this thanks.

---

It is against ebay policy to have an item listed here for sale as well as elsewhere.

[mypostingid15]

---

@tonf-21 wrote:

---

@harrwhitehous24 wrote:

I’ve been selling an item on eBay and sold them elsewhere. Someone bought them elsewhere and then within an hour someone bought the item on eBay. I contacted the seller explaining the situation, apologised, refunded and cancelled straight away. The seller is now saying it is a legal right that he must have them even though I have refunded. 

Can I have your knowledge on this thanks.

---

It is against ebay policy to have an item listed here for sale as well as elsewhere.

---

Where did you read that?

[trukur_0]

---

@mypostingid15 wrote:

---

@tonf-21 wrote:

---

@harrwhitehous24 wrote:

I’ve been selling an item on eBay and sold them elsewhere. Someone bought them elsewhere and then within an hour someone bought the item on eBay. I contacted the seller explaining the situation, apologised, refunded and cancelled straight away. The seller is now saying it is a legal right that he must have them even though I have refunded. 

Can I have your knowledge on this thanks.

---

It is against ebay policy to have an item listed here for sale as well as elsewhere.

---

Where did you read that?

---

It's in Ebay's policies that you are not allowed to list somewhere else at the same time as listing on Ebay. 

Either sell your item on ebay or sell it somewhere else. Don't try to sell it at both places at the same time.

I do not know where, I do not care, it's policy and that's all I have to know. No, I am not looking it up for the doubters, here's another whole long discussion maybe you can spend the time and find it in there somewhere:

https://community.ebay.com/t5/Selling/Why-can-t-I-say-item-is-advertised-elsewhere-maybe-removed-at/...

And more:

https://community.ebay.com/t5/Selling/what-if-an-item-listed-sells-through-another-venue-do-I-still/...

And maybe it isn't "expressly so written" but go ahead and fire off a few Out of stock cancels and see what happens, lately some sellers have gotten slick in their communications with buyers so that they can end up cancelling for reason "buyer asked" when the buyer did not in fact ask, that is also against the rules.

[this*old*attic]

You can’t sue someone for cancelling a sale. There’s no way to prove any damages. Buyer has his money back.

[this*old*attic]

No it isn’t. Where did you even hear that?

[this*old*attic]

Now, that is true. Manipulating a buyer cancellation.

But the other? Neener neener ‘cause I say so?

Let me tell you about my Generation Z lodgers who can’t read their own contract and are uninterested in researching the related issues.....

[*madison]

---

@trukur_0 wrote:

---

@mypostingid15 wrote:

---

@tonf-21 wrote:

---

@harrwhitehous24 wrote:

I’ve been selling an item on eBay and sold them elsewhere. Someone bought them elsewhere and then within an hour someone bought the item on eBay. I contacted the seller explaining the situation, apologised, refunded and cancelled straight away. The seller is now saying it is a legal right that he must have them even though I have refunded. 

Can I have your knowledge on this thanks.

---

It is against ebay policy to have an item listed here for sale as well as elsewhere.

---

Where did you read that?

---

It's in Ebay's policies that you are not allowed to list somewhere else at the same time as listing on Ebay. 

Either sell your item on ebay or sell it somewhere else. Don't try to sell it at both places at the same time.

I do not know where, I do not care, it's policy and that's all I have to know. No, I am not looking it up for the doubters, here's another whole long discussion maybe you can spend the time and find it in there somewhere:

https://community.ebay.com/t5/Selling/Why-can-t-I-say-item-is-advertised-elsewhere-maybe-removed-at/...

And more:

https://community.ebay.com/t5/Selling/what-if-an-item-listed-sells-through-another-venue-do-I-still/...

And maybe it isn't "expressly so written" but go ahead and fire off a few Out of stock cancels and see what happens, lately some sellers have gotten slick in their communications with buyers so that they can end up cancelling for reason "buyer asked" when the buyer did not in fact ask, that is also against the rules.

---

Those links are old posts from 2014

It was against policy back then, but not now.

[trukur_0]

---

@*madison wrote:

---

@trukur_0 wrote:

---

@mypostingid15 wrote:

---

@tonf-21 wrote:

---

@harrwhitehous24 wrote:

I’ve been selling an item on eBay and sold them elsewhere. Someone bought them elsewhere and then within an hour someone bought the item on eBay. I contacted the seller explaining the situation, apologised, refunded and cancelled straight away. The seller is now saying it is a legal right that he must have them even though I have refunded. 

Can I have your knowledge on this thanks.

---

It is against ebay policy to have an item listed here for sale as well as elsewhere.

---

Where did you read that?

---

It's in Ebay's policies that you are not allowed to list somewhere else at the same time as listing on Ebay. 

Either sell your item on ebay or sell it somewhere else. Don't try to sell it at both places at the same time.

I do not know where, I do not care, it's policy and that's all I have to know. No, I am not looking it up for the doubters, here's another whole long discussion maybe you can spend the time and find it in there somewhere:

https://community.ebay.com/t5/Selling/Why-can-t-I-say-item-is-advertised-elsewhere-maybe-removed-at/...

And more:

https://community.ebay.com/t5/Selling/what-if-an-item-listed-sells-through-another-venue-do-I-still/...

And maybe it isn't "expressly so written" but go ahead and fire off a few Out of stock cancels and see what happens, lately some sellers have gotten slick in their communications with buyers so that they can end up cancelling for reason "buyer asked" when the buyer did not in fact ask, that is also against the rules.

---

Those links are old posts from 2014

It was against policy back then, but not now.

---

Thank you for clearing that up.

I did not realize they had changed the rules.

I still wouldn't do it, just not a good idea.

[myangelandmyprincess]

---

@this*old*attic wrote:

You can’t sue someone for cancelling a sale. There’s no way to prove any damages. Buyer has his money back.

---

You sue for breaking a contract.   It’s not feasible though on eBay transactions.   

One thing that can be sued for is the difference in what they bought it for here and what it would cost to get another if that price is higher.  Or in a seller case the loss of money if the item now sells for less than when the bidder won.