Canceling an order after immediate payment

[texastradingoutlet2009]

As a seller, during July I've had an unusually high number of buyers cancelling a purchase immediately after they pay.  I tend to believe it is due to eBay not showing the full Description when they open a listing.  Any other sellers' thoughts?

[retrose1]

I believe that ebay waits to show the buyers the cheaper same items after they have bought and paid - in the hopes that the buyer will buy another item and ebay has two sales on the books (even though one gets canceled, which they won't count).

[mr_lincoln]

@texastradingoutlet2009  Are your descriptions such that they would make a Buyer NOT want to complete the purchase?  As for cancelling, to my knowledge Buyers can not cancel, only Sellers can and Buyers have to request it.  Is that what is happening?

"Respond to a cancellation request from a buyer

A buyer can request to cancel a transaction within 1 hour of purchasing the item, even if they've already paid for the item.

When a buyer asks to cancel a transaction, you have 3 days to approve or decline the request.

If you approve the cancellation request and the buyer has already paid for the item, you have 10 days to refund the buyer."

If your buyer cancels a purchase, they can't leave you negative or neutral Feedback or low detailed seller ratings about the transaction."

[llllady]

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@retrose1 wrote:

I believe that ebay waits to show the buyers the cheaper same items after they have bought and paid - in the hopes that the buyer will buy another item and ebay has two sales on the books (even though one gets canceled, which they won't count).

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Saw it happen firsthand.  It was a book and the search was only 3 words.  Only 4 or 5 items came up.  Not being worried about the condition, I bought the least expensive one.  After the purchase, I immediately went back and put in the same three words.  Guess what?  The others books came up, but so did one other (and it wasn't a new listing) that was about half of what I had just paid.

Of course, I did not back out of the initial sale, but it sure was eye-opening, and somehow not surprising. 

[*eponymous*]

For the first hour after a BIN or listing end, the buyer can select "request to cancel" from the ASQ or the purchases page. That sends a message to the seller (from eBay), and the buyer gets a message from eBay: Gotcha - You want to cancel. We'll check with the seller and let you know...

Next thing you know, the order has been cancelled.  It would be interesting to know what the seller's message from eBay says.

eBay condones buyers cancelling within one hour as a buyer's remorse period.  If it makes sellers feel better to think they have control over something, that's a different issue...

Just a PSA:  Buyers in the UK who use the BIN are allowed 14 days to cancel for any reason and get a full refund, including seller-paid return shipping, no restocking fee is allowed.

UK consumer laws are the reason for the PayPal 180 day buyer protection, as well as the reason the BIN is 30% higher than the start price - UK law says it's deceptive to do otherwise.

A lot of eBay policies that appear wonky to us deprived US consumers is due to the UK's superior consumer protection laws!

[odditiesandantiquities1]

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@retrose1 wrote:

I believe that ebay waits to show the buyers the cheaper same items after they have bought and paid - in the hopes that the buyer will buy another item and ebay has two sales on the books (even though one gets canceled, which they won't count).

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And I have validation of that from a customer. She bought a cougar ring. Paid. 5 minutes later cancelled the sale.

I thought I'd just check and asked her. Low and behold, yes another tiger ring, cheaper than mine popped up with "maybe you'd like these" right after the purchase.  Lovely. 

[texastradingoutlet2009]

Thanks.  I know that, but I've had 1.5 average cancel orders within the last 8 days.  Was just wondering if other sellers know why the increase.