Can you sue a buyer if they do not return items but wins from their bank dipute

[finishingtoucheshomedecorandmore]

I sold 2 items to a customer. It was a toilet space saver and a matching TP holder.  The buyer opened a dispute with ebay 2 months after receiving the item claiming something wrong was but indicated  they didn't open the dispute sooner because of a death in the family. Since it was past the 30 day return I was able to decline the return since there was nothing wrong with the item and the buyer also opened a false dispute to avoid paying for return shipping.  I would of accepted the return if they were just honest and said they just wanted to return it but they pay for the return.  So the buyer opened a dispute with their bank. I provided the tracking information and also indicated that they can return the items but they would need to purchase their own return shipping labels since nothing was wrong with the items.  Of course the bank decided in the buyers favor and always do  the buyer got to keep the items as well  got all their money back and dinging me for  a 20.00 fee. This seems to be so unfair as ebay told me that it is beyond their control once a claim is opened with their bank. So what should I do? Take the buyer to small claims and if so what are the steps I need to do prior to filing?

[wrong66]

You're considering suing over a toilet paper holder? Whatever. On any selling platform, buyers are able to do credit card chargebacks. It's not unique to eBay.

[heidstag_0]

Since an item was sold to said person, shouldn't we basically have most of their information you would need to file? Name, addresses, Location, Zip & at most times a telephone number. (I'd assume Most people would use their real names/postal address listed for their packages).

I could only assume when all else fails that their shipping information (in my opinion) is the only best bet for most information that might be needed.

Hopefully you found a solution to this on top of reporting the heck out of them for doing this to you. 

 Just be aware they made it a bit harder to find the settings or seller actions? page. Things you were Once able to do (report, refund, block etc.)  in seconds, now takes minutes longer due to their webpage links operating like a revolving door or time portal.  [I.E. a feature/"program" you now probably pay for to "learn" about.]

[kh-stanley1]

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread HERE if you wish to continue to discuss this topic.

Thank you for understanding.