Can't list as Calculated Shipping Cost with Freight selected!

[docstill299n]

I have been selling here for 20 years. All of a sudden, Buyers cannot purchase my items that require Freight shipping. They get an error message saying to contact me for shipping cost. But, how can I give cost if I don't have their address? Also, that wouldn't change their ability to successfully purchase. I've spent almost 2 hours on phone with eBay and gotten nowhere.

On the Create Listing page - if I select Calculated Shipping, then select Freight as the method, it changes automatically to Flat Rate.   EBay customer service is no help.

How do I get to the old Create/Modify Listing page?

[docstill299n]

OK.  It happened again!  But, maybe some progress.  Finally (after 8 calls) I got an eBay rep who siad the Buyer needs to Add to Cart, then he can get the Request Total screen!  Wow!  It was never like that before this week, and He is the only one at eBay who knows about this??????  Why the change.

I have told this to my (potential) Buyer - let's see if it actually works?

[rfmtm]

velvet@ebay as OP in post #14 has pointed out, your example does not work properly and buyer can't proceed to purchase.

[docstill299n]

Well... small progress.  Mysteriously, that particular item (154941898476) now seems to work (tried using my friend's account).  Purchase goes through to payment when he clicked Buy-it-now.  However, other items (like 154602745064) still give the same error message I got before.  Also, we tired adding to cart first, but that did not help.

I invite anyone to try this - I will be happy to cancel the order if it happens to  go through.

eBay - please fix this.

[revive_scientific]

Did you ever figure out what the cause was? I'm having the same issue. 

Thanks,

Nick

[kh-vince]

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.

Thank you for understanding.