Can't get into store listings

[dazzlecity]

I can get into my direct store link but can only see page one - hit a category on the left and get this message

This site can’t be reached

cgi6 . ebaystores . com’s server IP address could not be found.

My friend just called me and has the same problem - ebay told her the site would be down for 72 hours - their working on the problem. Still can see orders so buyers must be able to see something.  If I go into my active listings I can see things - what a mess. Going to long lunch

[kataggr-44]

For what it is worth I clicked on your store and it took me to 704 items.

[mam98031]

Oh stop, you believed that.  72 hours.  Ebay had never been down for 72 hours.  Your on the site so clearly it isn't down.

I know this may sound too simple, but clear your cookies.  Then shut your computer down or your device.  Power it back up and then try to view your store again. 

If it is still having problems, change your browser and try again.  What browser are you using?

[toyhive]

Our stores are doing the same thing. Searching from the store page or clicking a category item gives me this error

This site can’t be reached

cgi6.  ebaystores . com’s server IP address could not be found.

DNS _ PROBE _  FINISHED _ NXDOMAIN

Was happening last night too, and thought it would have resolved by now but it hasn't

[vulcansystems]

Same issue here.  Every one of my store categories which start out with a link of "cgi6.ebaystores.com/..." say "cgi6.ebaystores.com’s server DNS address could not be found."

[generalzods_gamingzone]

Same here and tried  4 different computers so has nothing to do with cookies.  One of the many ebay glitches since May.

[mam98031]

There are lots of these reports coming in.  It has been reported on the Technical board too.

[gamersbaystore]

Upon viewing your store and others, it appears you're all having the same identical issue, and just to note, you're all using the same theme. Its actually an issue with the theme, a bad script somewhere. You could probably switch your store layout and it would all come back.

I got lucky and am not having this issue as of yet, but I don't use that layout either.

[bb1913]

I've had the same issue now for two days....only get this message when trying to search my own store or enter one of my categories:

This site can’t be reached

cgi6.ebaystores.com’s server IP address could not be found.
DNS_PROBE_FINISHED_NXDOMAIN

Have tried the "clear cache" "restart computer" fixes to not solution...

[mcdougle4248]

@dazzlecity 

I am sorry this is happening to you. 

Could it possibly be related to this https://pages.ebay.com/seller-center/run-your-store/ebay-stores-shopping-experience.html

When I tried to go to your store directly through Google search, I see this indicating not secure. 

[bb1913]

I have run the "Non-secure content (HTTP) issues(0)" test provided by eBay and receive an all clear stating I have no http issues.  Wonder what else might trigger that message....

[bb1913]

I also noticed that I only get the "Not Secure" notice on my eBay store home page...if I go to an individual listing it does not show up....hmmmm....

[mcdougle4248]

@bb1913 

I am not very good with tech, but maybe we can get some help.

@shipscript  would you mind looking at the stores (not mine) in this thread and possibly provide some insight as to what is going on?

[mam98031]

---

@mcdougle4248 wrote:

@bb1913 

I am not very good with tech, but maybe we can get some help.

@shipscript  would you mind looking at the stores (not mine) in this thread and possibly provide some insight as to what is going on?

---

See post # 8, it might just help.

[bb1913]

Thanks for your note...I came across this posting from a different thread that offers some insight into the issue, however, it doesn't explain why the links to the store categories don't connect or why you can't go to the next page of the store's listings:

shipscript

Re: Not Secure

in reply to jamestowngirl52 02-27-2018 07:51:24 PM

@jamestowngirl52

First, we must understand that the new "security" measures for https where brought about by Google with it's Chrome browser (not by Google's search engine). So the timeline for catching up was dictated by Google's October 2017 browser release. Since nothing is actually sold on a store page, there really is no urgency in updating the store early (https security applies to the transmission of data within any forms on a store, and there is nothing of note that gets transmitted on a store page). All store items open in a View Item page, and then in a checkout page, and the View Itemto Checkout path was made secure in time for Google's browser release last October (even though nothing of note is transmitted on the View Item page either, and eBay's bid, buy, and checkout pages have always been secure).

The old stores landing page was not prematurely moved to the https protocol because too many store owners had created custom pages with their own embedded content. In many cases, trying to remove active content or remove embedded http (non-secure) media would collapse their entire stores, and some sellers have mega stores with millions of listings. It would have been a major disruption.

eBay's New Store experience was in the works with plans to be both mobile friendly and https secure, but the New Store was not yet ready in time for Chrome. Instead of requiring sellers to revise their custom stores twice, once to an interim format just for Google Chrome (an exercise of questionable value), and later to the final New Store format for Sellers, eBay decided to allow stores to continue as they exist on the old platform until the new stores platform was stable and ready to roll out.

This was actually an amazing concession to sensibility, where eBay avoided forcing store owners to needlessly adapt twice.

That new platform is rolling out this Spring.  Because of their major programming investments and potentially huge inventories, the custom store owners will have another year to comply, and the old platform will exist during that time for those store owners. Those old stores (many of which don't display very well on a mobile device) will continue to be delivered over a non-secure connection, but we have already established that there is no real security risk in doing so.

When eBay finalizes the new stores platform with all of its bells and whistles and features, the remaining stores will be expected to move to the new platform and the old one will be retired.

I have seen a lot of posts on the forums from sellers wondering why the Store pages are not yet secure, and the short answer is that they don't need to be secure. The longer answer is that eBay decided not to put store owners through the extra pain and suffering of forcing them through multiple store revisions.

[bb1913]

@jamestowngirl52

First, we must understand that the new "security" measures for https where brought about by Google with it's Chrome browser (not by Google's search engine). So the timeline for catching up was dictated by Google's October 2017 browser release. Since nothing is actually sold on a store page, there really is no urgency in updating the store early (https security applies to the transmission of data within any forms on a store, and there is nothing of note that gets transmitted on a store page). All store items open in a View Item page, and then in a checkout page, and the View Itemto Checkout path was made secure in time for Google's browser release last October (even though nothing of note is transmitted on the View Item page either, and eBay's bid, buy, and checkout pages have always been secure).

The old stores landing page was not prematurely moved to the https protocol because too many store owners had created custom pages with their own embedded content. In many cases, trying to remove active content or remove embedded http (non-secure) media would collapse their entire stores, and some sellers have mega stores with millions of listings. It would have been a major disruption.

eBay's New Store experience was in the works with plans to be both mobile friendly and https secure, but the New Store was not yet ready in time for Chrome. Instead of requiring sellers to revise their custom stores twice, once to an interim format just for Google Chrome (an exercise of questionable value), and later to the final New Store format for Sellers, eBay decided to allow stores to continue as they exist on the old platform until the new stores platform was stable and ready to roll out.

This was actually an amazing concession to sensibility, where eBay avoided forcing store owners to needlessly adapt twice.

That new platform is rolling out this Spring.  Because of their major programming investments and potentially huge inventories, the custom store owners will have another year to comply, and the old platform will exist during that time for those store owners. Those old stores (many of which don't display very well on a mobile device) will continue to be delivered over a non-secure connection, but we have already established that there is no real security risk in doing so.

When eBay finalizes the new stores platform with all of its bells and whistles and features, the remaining stores will be expected to move to the new platform and the old one will be retired.

I have seen a lot of posts on the forums from sellers wondering why the Store pages are not yet secure, and the short answer is that they don't need to be secure. The longer answer is that eBay decided not to put store owners through the extra pain and suffering of forcing them through multiple store revisions.