Can't appeal Bad Feedback for not accepting return...

[artphotodude]

Is this a policy change?  I've had bad feedback removed before for not accepting returns (clearly states in auction I do not accept returns).  I recently had a buyer insist I take an item back that clearly stated it didn't work and was for "Parts or Repair".   Also, I sent it out with FREE SHIPPING. 

So does this suddenly mean We are OBLIGATED TO LOOSE MONEY in "Buy to Try" without agreeing to it? My understanding is bad feedback is only for policy violations.  What good is it to allow us to not accept returns if we can get dinged for it?  If this is the case I should be able to go back and revise my feedback for the buyer since they chose to "Change the Deal" after it was done. 

[fab_finds4u]

I did not see any recently sold items with the item condition specifically saying not working for parts or repair.  I saw item condition saying pre-owned and the title said parts or repair but eBay goes by the item condition you selected if there is conflicting information. Pre-owned and used can show signs of wear but must be fully functioning. 

If a buyer files a not as described claim no matter what your policy is eBay will make you refund.  No returns doesn't mean no refunds. No returns is for buyer's remorse returns.

[espresso_warehouse]

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@artphotodude wrote:

Is this a policy change?  I've had bad feedback removed before for not accepting returns (clearly states in auction I do not accept returns).  I recently had a buyer insist I take an item back that clearly stated it didn't work and was for "Parts or Repair".   Also, I sent it out with FREE SHIPPING. 

So does this suddenly mean We are OBLIGATED TO LOOSE MONEY in "Buy to Try" without agreeing to it? My understanding is bad feedback is only for policy violations.  What good is it to allow us to not accept returns if we can get dinged for it?  If this is the case I should be able to go back and revise my feedback for the buyer since they chose to "Change the Deal" after it was done. 

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I had this happen before. It was very frustrating.

I eventually got the feedback removed but it took some work. It's initially seen as a valid 'user experience'. But I mean, come on. It was for parts or not working and the person is complaining that it wasn't working in the feedback.

[babclassics]

IF the condition was used in the listing condition, then unfortunately not accepting the return or least giving a refund without return is a "policy violation" of the MBG in terms of getting feedback removed. If the buyer opens a claim not as described you are kinda stuck with that feedback. EBay would not consider this a remorse return in which case you could deny return and likely get feedback removed. But the MBG trumps the no returns even for parts not working if they file or state not as described.

[luckythewinner]

So does this suddenly mean We are OBLIGATED TO LOOSE MONEY in "Buy to Try" without agreeing to it?

Did you lose money? If so, were you obligated o? 

My understanding is bad feedback is only for policy violations. 

I have never heard that before. Here is what the eBay feedback policy says: 

"Feedback is an opportunity to leave an honest comment about your experience with a seller, or thank a customer for their purchase."

https://www.ebay.com/help/policies/feedback-policies/feedback-policies?id=4208

That does not seem to be the same as "only for policy violations". 

[artphotodude]

It is an older sale.  But if what you say is true, Ebay is over.  If we are obligated to loose money because a buyer can't take the time to make an informed choice, coupled with all the other recent problems with selling there is no reason to be here any longer.

[artphotodude]

I could almost agree IF we are also allowed to go in and revise feedback toward the buyer.  If they can 'change the rules' after the fact and get away with it, then they need to mark on their record to as being a "problem buyer".

[artphotodude]

This IS a change.  Back in the old days (two years ago when you could talk to a live person), agent would remove this type of thing in seconds.  I had a similar event where I was selling a hard-drive cash and a buyer bought it not knowing what they needed and left me a bad mark.  The Ebay agent said - "well since it says you don't accept returns, then the comment is invalid" and she removed it on the spot. If Ebay is going to try to compete with Amazon's "Throw the seller under the bus crap" then, this really isn't worth doing any longer.

[artphotodude]

If I loose outgoing postage for no fault of my own, or the info on my listing that's obligitory loss.  BUT it also states in feedback rules: "Buyers aren't allowed to use threats of negative feedback or low detailed seller ratings to get something that wasn't part of the original listings, and sellers can't demand positive feedback from buyers."

Now while they didn't specifically make a threat, their actions were this exactly - trying to "get something that wasn't part of the original listings"

That isn't acceptable.

[luckythewinner]

If I loose outgoing postage for no fault of my own, or the info on my listing that's obligitory loss.

That sounds a lot like "No I did not lose money, but if I had lost money then I would have lost money". 

"Buyers aren't allowed to use threats of negative feedback or low detailed seller ratings to get something that wasn't part of the original listings, and sellers can't demand positive feedback from buyers." Now while they didn't specifically make a threat

It does not sound like a threat to me either. It sounds to me like they simply left a negative. 

[7606dennis]

Despite you disclaimer in the listing, you appear to have used an item description category that by eBay's definition requires the item to be in a functioning condition.  The MBG requires that you accept the return and pay the return shipping.   

[artphotodude]

THEY KEY THING is "Get the item you ordered".  They did.  They didn't get something else.  They didn't get it in a different condition than listed.  Now if this has migrated to meaning "get what you want" that's a nonstarter.  Used items MUST be Caveat Emptor, or there's nothing here of value for sellers. 

[espresso_warehouse]

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@7606dennis wrote:

Despite you disclaimer in the listing, you appear to have used an item description category that by eBay's definition requires the item to be in a functioning condition.  The MBG requires that you accept the return and pay the return shipping.   

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The buyer opened a return claiming it wasn't working, but the condition clearly states it's not working and seller doesn't want to accept the return. So it's remorse and they cannot open a not as described claim. Hence the angry feedback.

[simply-the-best-for-you]

In the past you get these removed by appealing to Ebay that the buyer is asking for something outside the scope of the listing (asking for a return when you are no returns).   I haven't tried it lately, but as always I suspect it depends on who you get as your CSR.   

If it were me, I would try the automated route first, submit the request online & then if that didn't work, have 

Ebay call you.  You can still talk to Ebay, I did it yesterday, but they have to call you, not you call them.  

[espresso_warehouse]

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@fab_finds4u wrote:

I did not see any recently sold items with the item condition specifically saying not working for parts or repair.  I saw item condition saying pre-owned and the title said parts or repair but eBay goes by the item condition you selected if there is conflicting information. Pre-owned and used can show signs of wear but must be fully functioning. 

If a buyer files a not as described claim no matter what your policy is eBay will make you refund.  No returns doesn't mean no refunds. No returns is for buyer's remorse returns.

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The buyer is unable to open a not as described since they already admitted to this being a remorse return, which was declined. Hence the negative feedback.