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Can't Purchase Shipping Label on Ebay

Sold an item tonight and when I try to click the "Purchase Shipping Label" link, nothing happens.  I see a message at the top of the page that says - "Please be aware that USPS is experiencing issues at the moment. We apologise [ebay's misspelling, not mine] for any inconvenience and if affected, ask that you try again later."  I tried it several times with no luck. Finally went on Ship Station and had no issue. Is Ebay having a shipping label glitch right now? 

Message 1 of 41
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40 REPLIES 40

Re: Can't Purchase Shipping Label on Ebay

Hard to say if it is an Ebay issue or a USPS issue.  Or what the heck the issue actually is at this point other than there is a message on the screen.


mam98031  •  Volunteer Community Member  •  Buyer/Seller since 1999

"I can explain it to you, but I can't understand it for you." Quote from Edward I Koch

Message 16 of 41
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Re: Can't Purchase Shipping Label on Ebay

Hard to say if it is an Ebay issue or a USPS issue.  Or what the heck the issue actually is at this point other than there is a message on the screen.

 

     I had to print some labels this morning, 10/29/2023 and while the red message was on the eBay side of the house I don't purchase my labels through eBay but use Pirate Ship instead. No issues with Pirate Ship on either the purchase of the labels or the interface connection with USPS so I don't believe it is a USPS issue. 

Message 17 of 41
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Re: Can't Purchase Shipping Label on Ebay

There, all fixed...

 

Screen Shot 2023-10-29 at 9.43.39 AM.png

 

 

Message 18 of 41
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Re: Can't Purchase Shipping Label on Ebay

Thanks for the advice. Although Red dot and message still there, I went in and printed my shipping labels (both GA and Priority) with no problems. Worked fine. Thanks again.

Message 19 of 41
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Re: Can't Purchase Shipping Label on Ebay

This issue is still happening. When is eBay going to fix this problem?

Message 20 of 41
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Re: Can't Purchase Shipping Label on Ebay

@perfumenmore 

 

Like others, I also have the message and did just print 3 labels with no problem..........

Message 21 of 41
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Re: Can't Purchase Shipping Label on Ebay

Well, it is still not working for me. Clicking on the link to purchase the label does not work. 

Message 22 of 41
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Re: Can't Purchase Shipping Label on Ebay


@mam98031 wrote:

Hard to say if it is an Ebay issue or a USPS issue.  Or what the heck the issue actually is at this point other than there is a message on the screen.


My bet is that it's on USPS' side. Their website seems to have constant issues-- at least twice a week I'll go to check the tracking on international packages that are in transit to me only to get a big red message telling me that tracking currently isn't functioning.

Message 23 of 41
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Re: Can't Purchase Shipping Label on Ebay

I was able to purchase a label just now, and when I check the tracking it says "Label created, not in system."

 

I should've used Pirate Ship, and will if anymore orders come in tonight.

 

Either way, no one should attempt to purchase USPS labels thru ebay right now.

Message 24 of 41
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Re: Can't Purchase Shipping Label on Ebay

Mine says tracking # provided (with the tracking #)..........which is what it usually says.......until it gets to the PO........

Message 25 of 41
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Re: Can't Purchase Shipping Label on Ebay

But that's when you view the tracking on ebay. If you actually go to USPS website and check the tracking it says "Label created, not in system."

 

This is a serious problem if sellers are handing off packages to USPS that the system has no record of.

Message 26 of 41
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Re: Can't Purchase Shipping Label on Ebay

@gamersbaystore................it hasn't been handed off to the PO yet ( at least mine, printed today, to be sent tomorrow)..........it's just the label has been printed and the tracking number assigned.  When it's scanned in at the PO, it will show "in possession of USPS"......or something like that.  The PO has the information, otherwise there would be no tracking # at all....... 

Message 27 of 41
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Re: Can't Purchase Shipping Label on Ebay

Its working now! Now it says "Shipping Label Created, USPS Awaiting Item", which is what it should state.

 

Now something wrong with ebay's boards, very slow to load pages here.

Message 28 of 41
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Re: Can't Purchase Shipping Label on Ebay

boards have been slow all day............

Message 29 of 41
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Re: Can't Purchase Shipping Label on Ebay


@dbfolks166mt wrote:

Hard to say if it is an Ebay issue or a USPS issue.  Or what the heck the issue actually is at this point other than there is a message on the screen.

 

     I had to print some labels this morning, 10/29/2023 and while the red message was on the eBay side of the house I don't purchase my labels through eBay but use Pirate Ship instead. No issues with Pirate Ship on either the purchase of the labels or the interface connection with USPS so I don't believe it is a USPS issue. 


I have no idea who's fault it is, nor does it likely matter.  The connection USPS has to Ebay would not be the same as it is for Pirate Ship.  Similar likely, but not the same as the sites are different.


mam98031  •  Volunteer Community Member  •  Buyer/Seller since 1999

"I can explain it to you, but I can't understand it for you." Quote from Edward I Koch

Message 30 of 41
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