Can someone please help me? I apparently listed something that was not as described, unknowingly?

[yellow-snapdragon]

I have Yankee Candle Car Jar Air Fresheners listed for sale and had a buyer open a SNAD claim because the air fresheners are cardboard.

Well, YEAH! I had that information in the description! 1st buyer who has filed a claim for this item and I have sold quite a few with no issues. The photos I use are stock photos taken directly from YC.com for the exact same items and my description was pretty **bleep** clear.

Of course eBay sided with the buyer even though my description was accurate...and still is, for that matter. I'm not whining about $9.99. That will not break me.

But when I contacted eBay about it, the rep said I should put Paperboard in the title. So now we have to list EVERY aspect of the item in the title for buyers who do not know how to read the description of the item? I do not know what else to do? 

We are going to have some darn long titles going on if this is now the case. SMH

[rolenboy01]

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@*eponymous* wrote:

Color me stupid but, after looking at a pic of the item, I, too, would have imagined it was a "jar" as it says in the official title -

Yankee Candle Car Jar

You didn't do anything wrong - you used the official title.

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That's why I said some titles are unfortunate, wouldn't it be the pits if you used another title and someone got mad because you DIDN'T call it the "Car Jar" because you didn't want it to be confused for a jar, that's why I am usually careful with certain pairs of jeans that literally have "vintage" as the style name but the jeans clearly are not vintage.

[d-k_treasures]

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@comics-scifi-collectibles wrote:

I would just take out the word jar from the title.  Then you should not have any other issues.  

The pictures do kind of look like real jars.   

Many buyers only look at pics and the title.  I only sell collectibles so all of my items are used, so I put my descriptions in the condition box, measurements etc.    

Cell phone users often do not click on the description tab, plus ebay has been experimenting with making the PC listings require a click on a description tab in order to see the description.    We give that a big THUMBS down vote.  

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Which is why there shouldn't be a BIN/BID button until the decription tab is clicked.

[ymeagainlord]

Would seem like an easy fix.

[d-k_treasures]

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@ymeagainlord wrote:
Would seem like an easy fix.

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And it's logical, so no chance of it ever happening.

[postingid7659]

19 years of being on eBay has told me you have to presume a certain percentage of buyers need to be handled like a five year old, you need to hold their hand and spell everything out for them.   

Just the other day I had one asking me if an item had certain parts, and I copy pasted the description where it said as much, without any other comment.  I presumed maybe they were on a phone or something.  

[ericcanti_0]

I too do not think you did anything wrong, but the title of the product is slightly misleading. Not your fault; you didn't name the items. I've also never in my life heard the word "paperboard" for cardboard before. It may be a regional word choice or maybe I'm just really sheltered. 

[zzydny]

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@postingid7659 wrote:

19 years of being on eBay has told me you have to presume a certain percentage of buyers need to be handled like a five year old, you need to hold their hand and spell everything out for them.   

Just the other day I had one asking me if an item had certain parts, and I copy pasted the description where it said as much, without any other comment.  I presumed maybe they were on a phone or something.  

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I had one of those the other day.  It said "made in China" in both the description and the specifics but he sent me a messages asking if it was made in the USA.