Can someone please help me? I apparently listed something that was not as described, unknowingly?

[yellow-snapdragon]

I have Yankee Candle Car Jar Air Fresheners listed for sale and had a buyer open a SNAD claim because the air fresheners are cardboard.

Well, YEAH! I had that information in the description! 1st buyer who has filed a claim for this item and I have sold quite a few with no issues. The photos I use are stock photos taken directly from YC.com for the exact same items and my description was pretty **bleep** clear.

Of course eBay sided with the buyer even though my description was accurate...and still is, for that matter. I'm not whining about $9.99. That will not break me.

But when I contacted eBay about it, the rep said I should put Paperboard in the title. So now we have to list EVERY aspect of the item in the title for buyers who do not know how to read the description of the item? I do not know what else to do? 

We are going to have some darn long titles going on if this is now the case. SMH

[deep-garnet-red]

Sheesh people are stupid.

I'm curious. Did you call before or after you lost the case? I would have kept calling until I got a sane CSR.

[comics-scifi-collectibles]

I would just take out the word jar from the title.  Then you should not have any other issues.  

The pictures do kind of look like real jars.   

Many buyers only look at pics and the title.  I only sell collectibles so all of my items are used, so I put my descriptions in the condition box, measurements etc.    

Cell phone users often do not click on the description tab, plus ebay has been experimenting with making the PC listings require a click on a description tab in order to see the description.    We give that a big THUMBS down vote.  

[yellow-snapdragon]

But the actual name of the item is Car Jar. That's what the company calls them. I would be afraid to take Jar out of the title cause that's what people are searching for. 

[yellow-snapdragon]

I called during the case and after. I may be nuts but the reps always sound like the exact same person.

[comics-scifi-collectibles]

Was just a suggestion to avoid the lost and blind from filing a claim 🙂  

Good luck on your sales!  

[partial*eclipse]

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@yellow-snapdragon wrote:

But the actual name of the item is Car Jar. That's what the company calls them.... 

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And you can't add "Not an actual jar" in the title, due to the ban on saying "not."

[yellow-snapdragon]

Thank you, CSC, I appreciate the tip. I actually may try it and see if I still get multiple views. I know that one blind moron shouldn't spoil the bunch of other honest buyers.

[pikabo-icu]

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@yellow-snapdragon wrote:
I called during the case and after. I may be nuts but the reps always sound like the exact same person.

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 "Peggy"    Just ask Pinups.. 

What a mess... They'll allow SNAD for anything.. 

I would've kept calling too- sheesh! 

So sorry

[thatisrathernice · Accepted solution]

I know they make both paper versions and little plastic jars that hang, both called car jars. If I only had the title to go on I would assume a car jar was the actual jar one. I personally would just add the word paper to my title to cover my own behind. Other sellers I saw were just slipping it in right before car jar in the title. If other sellers are using the words paper and cardboard in their titles you can assume that a healthy percentage of them are doing so for a reason.

Hope this helps!

[Anonymous]

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@pikabo-icu wrote:

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@yellow-snapdragon wrote:
I called during the case and after. I may be nuts but the reps always sound like the exact same person.

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 "Peggy"    Just ask Pinups.. 

What a mess... They'll allow SNAD for anything.. 

I would've kept calling too- sheesh! 

So sorry

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All the CSRs are named Peggy.

[rolenboy01]

all it takes is one person who wants to mess with you and you are screwed, a lot of items are named things that are snad magnets it's rather unfortunate.

[cargo11]

Just used the words PAPERBOARD in the title - like the CSR suggested.  Don't fight yourself over this - the ro-bots on Ebay eliminate listings in the same way: place a wrong word - such as BONE INDIAN ENGINE or a bunch of other words and your item could be deleted from view based on the words alone in your title.  For air freshners - I might put FLAT PAPER in the title rather than Paperboard, but realize many buyers on cell phones, only type in key words and bid (not reading a description). Many do not know what a Car Jar is (they think it is contained in a glass jar) so you have to add "words" to the title to help out the lowest link  from the buying world.  Yes, it is frustrating, but now you have found out this time around what might cause a problem listing this type of item next time - simply add the "type of material" (in this case Paperboard) in the title next to OR before the words Car Jar.

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It is our own minds that cause us most of our misery.  Our unwillingness to accept that things can't be the way we want them to be, and our fruitless attempts to do the impossible.

[*eponymous*]

Color me stupid but, after looking at a pic of the item, I, too, would have imagined it was a "jar" as it says in the official title -

Yankee Candle Car Jar

You didn't do anything wrong - you used the official title.

[deep-garnet-red]

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@yellow-snapdragon wrote:
I called during the case and after. I may be nuts but the reps always sound like the exact same person.

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They are Borg.

That should have been closed in your favor no questions asked.