Can buyer open a "unauthorized transaction"case on PayPal, then open another case for INAD?

[top-shelf-diecast]

Hello everyone,

I sold an item today, shipped it and see the email says buyer opens an unauthorized payment case thru PayPal   (won the case within the same day)

and when I check eBay inbox, I notice the buyer sent me a message after he made the purchase saying he need me to ship to a different address because he moved.

I feel like this is a scam,

So I am trying to find out if he could still file something like INAD or SNAD on eBay.

because I know eBay is more on the buyer's side, and file something like INAD/SNAD means he got more chance to win the case on eBay.

Also, worry about if he wins an INAD case, he may return something that isn't what I shipped to him.

I want to prevent this, please help me. 

[jeannicho22]

Disputes can go

1. eBay
2. PayPal
3. CC company

You can skip and go forward, but you cannot go backwards

[top-shelf-diecast]

so once they open a case and lose on PayPal, they can't file a different type case thru eBay again?  

[jeannicho22 · Accepted solution]

They cannot, but they can open one with their CC company

[top-shelf-diecast]

got it, thank you!

[mansons2005]

Just a heads up - be certain that the message requesting an address change is actually FROM THE BUYER and not someone trying to scam both you and the buyer. That particular game has shown up more and more often recently,

[top-shelf-diecast]

yeah, it's from the buyer,

but I shipped the item to the address that eBay provided.

Didn't notice the message after I shipped the item out.

[dtexley3]

---

@top-shelf-diecast wrote:

yeah, it's from the buyer,

but I shipped the item to the address that eBay provided.

Didn't notice the message after I shipped the item out.

---

You are covered by Paypal's seller protection for the Unauthorized Transaction.  All you have to prove is that you shipped the item to the address on the order.  Upload tracking and CALL PAYPAL.

Also once they file a CC they cannot then come back and file SNAD on eBay or Paypal so keep copies of EVERYTHING.

[extrememobility]

you are O'K ! Inform the buyer they need to change the address on there Ebay account before making a purchase if they want it sent elsewhere?

[threshold.sales.group]

Fwiw, I believe the buyer can indeed open an INAD dispute on eBay since it isn't the same type of dispute they opened on PayPal. Each new dispute starts from scratch. That's why a buyer can swear they never received an item, lose that case and then immediately open up an INAD return for the mystery item they supposedly don't have.  It's not logical, but it is what it is. 

My $0.02 is that if the item is valuable I would recall the package and cancel the transaction "problem with buyer address" based on the eBay messages. 

[myangelandmyprincess]

---

@threshold.sales.group wrote:

Fwiw, I believe the buyer can indeed open an INAD dispute on eBay since it isn't the same type of dispute they opened on PayPal. Each new dispute starts from scratch. That's why a buyer can swear they never received an item, lose that case and then immediately open up an INAD return for the mystery item they supposedly don't have.  It's not logical, but it is what it is. 

My $0.02 is that if the item is valuable I would recall the package and cancel the transaction "problem with buyer address" based on the eBay messages. 

---

If you open a inr yes you can still open a not as described on that same platform.  However you once you file with PayPal you can’t open or win a case with eBay.  If you file with the cc you can’t open or win a case with eBay or PayPal.  

Most likely the buyer wouldn’t anyhow because while the seller keeps the money the cc company likely did refund the buyer already 

[threshold.sales.group]

IIRC, the choose your venue (ebay v. paypal) rule only applies to the same type of case (INR or SNAD). Losing a Paypal INR wouldn't void the buyers protection on eBay for an SNAD claim. 

[top-shelf-diecast]

sounds like i am going to get another dispute on eBay soon lol