eBay

inhawaii · ‎09-01-2020

Can a customer file a INAD because if a item specific is wrong?

If so, do you think we will be seeing this happen more and more?

femmefan1946 · ‎09-01-2020

I had a Dispute for NAD over some hinged stamps which were described in the IS, Title and Description as Hinged.

(This can be a big deal in philatelic circles.)

His complaint was that they were hinged.

Interestingly, when I sent him a USPS shipping label, because I will refund promptly on return, I never heard from him again.

Guess he did not realize that Canadians can buy USPS shipping labels.

Eventually I got the cost of the label back too.

I find that if the customer has a specious claim, the best reaction is "I regret that you are unhappy with your purchase. Please return it for a full refund. "

Rinse, repeat.

If they are really unhappy, they will. They might even pay for the return shipping (but don't count on it).

If they are trying it on, they won't.

femmefan1946 · ‎09-01-2020

There is no "review" process where the voracity (sic) of the claim is evaluated.

I know what you meant to type, but the accidental spelling error is very to the point.

chapeau-noir · ‎09-02-2020

@gwzcomps wrote:
I still won't use the catalog and I still won't supply an IS if I don't think it is right. If eBay wants to lose out on fees by playing stupid games I guess that is their prerogative.

That is just my opinion though.

This ^^^ exactly. The IS is considered an integral part of the item description and so the seller is liable for that as much as anything else in the listing - even more than the description itself as the IS's are actually searchable. If I can't find an exact IS, I don't use one at all - that's why title SEO is still very important because you can use it to supply the missing keyword. It's as bad as using the wrong catalog entry for something.

“The illegal we do immediately, the unconstitutional takes a little longer.” - Henry Kissinger

"Wherever law ends, tyranny begins" -John Locke

annadryl · ‎09-02-2020

@inhawaii wrote:
That may come back to bite me later.

CANDY PUN!

aldente28 · ‎09-02-2020

@femmefan1946 wrote:
There is no "review" process where the voracity (sic) of the claim is evaluated.

I know what you meant to type, but the accidental spelling error is very to the point.

Ha ha. Swallowing sellers whole since 1999.

Posting ID

luckythewinner · ‎09-02-2020

Can a customer file a INAD because if a item specific is wrong?

Yes. In fact, a customer can file an INAD when nothing is wrong.

If so, do you think we will be seeing this happen more and more?

It has already been happening for a decade. I see no reason why it would happen more than it already is.

kateinthe26th · ‎09-02-2020

Recently had something similar to the skeins of yarn in the craft department....return on my dime because the shade of the red polka dot on newly manufactured fabric did not exactly match the shade of her red polka dot fabric that she purchased back in the 90's

The specifics thing requires too much detail sometimes i find, not sure all of those are really needed..but that's just my opinion

go-bad-chicken · ‎09-02-2020

@inhawaii wrote:
I guess i worded that wrong. I know buyers can file a INAD for just about any reason under the sun (right or wrong).

What i meant was, with the implementation of all these item specifics, there's more room for error ... and i guess that means more INADs?

What I have been discovering lately is that Item Specifics and their addition to various categories is less about helping buyers to find my listings more easily and more about helping eBay to better focus the placement of Sponsored Listings within my own listing.

The more Item Specifics that I use the closer and more accurate my competitor's Sponsored Listings become within my own listings.

gwzcomps · ‎09-02-2020

@go-bad-chicken wrote:
@inhawaii wrote:
I guess i worded that wrong. I know buyers can file a INAD for just about any reason under the sun (right or wrong).

What i meant was, with the implementation of all these item specifics, there's more room for error ... and i guess that means more INADs?
What I have been discovering lately is that Item Specifics and their addition to various categories is less about helping buyers to find my listings more easily and more about helping eBay to better focus the placement of Sponsored Listings within my own listing.

The more Item Specifics that I use the closer and more accurate my competitor's Sponsored Listings become within my own listings.

Hmm that is interesting. I guess it makes sense. Just another reason why I am glad I use adblock. Too much spam in the listings as it is.

go-bad-chicken · ‎09-02-2020

@gwzcomps wrote:
@go-bad-chicken wrote:

What I have been discovering lately is that Item Specifics and their addition to various categories is less about helping buyers to find my listings more easily and more about helping eBay to better focus the placement of Sponsored Listings within my own listing.
The more Item Specifics that I use the closer and more accurate my competitor's Sponsored Listings become within my own listings.
Hmm that is interesting. I guess it makes sense. Just another reason why I am glad I use adblock. Too much spam in the listings as it is.

Unfortunately for us (sellers) eBay has always had other plans for all of those item specifics that they seem to continuously insist that sellers need to add them to their listings.

Out of curiosity and my own desire to learn how. I use Ad Blocker as well. Can you tell me what setting to use so that I to can block eBay's sponsored listings when I am actually shop[ping for myself and looking at other sellers listings. I had no idea that ad blocker would eliminate the Sponsored Listing advertising carousels within individual listings.