Had two buyers on two open cases return either damaged or incomplete items. For the damaged item, I contacted the buyer who flat out lied and said he returned the item in perfect condition. It was missing its original packaging box and a nozzle for the spray tube. The buyer complained about the high price.
For the incomplete item, the buyer took the beauty supplies out of the gift set and returned the supplies themselves. When I escalated to eBay, I was told to message buyer. Messaged buyer with no response. Customer service closed out the case and automatically gave me a defect, even though I voluntarily fully refunded the buyer after they closed out the case.
In the email about the closed out case, CS says that sellers have the option to return 50% of the payment if item is returned damaged or modified. I wonder what's the point when sellers have to lawyer the buyers into admitting what they did wrong, and some buyers are reluctant to own up to their deeds. In my case, both items are useless and a complete loss. I am wondering if there was any way to win these cases in the first place. The buyers could have returned a rock and I would still be forced to refund them.
