I sold a used dress described as excellent condition, off white in color, no holes, stains, tears..etc.
I did not put measurements of the dress in the ad (my first mistake). I displayed this dress on a mannequin for the pictures. I originally purchased this dress, and never wore it. So yes its brand new without the tags but ive had it in my closet for awhile so in my opinion i would consider it used. I did not wash the item prior to mailing as it did not have any stains or ill odors on it. I have my returns policy as "no returns" understanding NOW that i would not recieve this dress back in the wake of an unhappy buyer. I PAID FOR SHIPPING.
I recieved a returns request from buyer as "item not as described". First buyer stated the item had such a chemical odor of fabric softener that she instantly began sneezing after opening the package. Then, stated this dress does not fit her whatsoever claiming it is too short of a dress for her. I replied sincerely apologizing, reminding buyer never inquired on the measurements of the size small dress prior to bidding and do not accept returns. She then continued to reply with statements of the dress being heavily washed and "dingy" and her example was "white clothing turning a greyish hue from overwashing". In my title of the dress i described the color as an "off white" because naturally that is the color. She claimed the dress must actually be a petite size not regular size as i had described in my ad although the brand of the dress does not make petite sizes. She then claimed i had to of attached the tag to the dress myself. She acknowledged the dress fit the mannequin well with the waist of the dress sitting at the waist line but in reality the dress "is an empire waist on her". After the accusations, i offered a partial refund to her upon recieving the dress back with her responsibility of return shipping. She declined my offer and demanded a full refund with my responsibility of shipping and from there the buyer began sending harassing messages. Buyer began claiming she has been a buyer much longer than i have been a seller and "how dare I begin to educate her on Ebay policies".
I called Ebay and talked to a customer service rep named Louie. After asking her a simple question of how this will pan out, she explained it will be in favor of the buyer. I then told Louie my experience with this buyer and in return, she asked to put me on hold to review the messages between myself and the buyer. After taking me off hold, Louie explained after reading the long messages it is clear the main reason the buyer wants to return the item is because it does not fit. She insisted i wait 3 more days for ebay to step in and she would personally call me back on Monday with the resolution of the case. I then asked her "if the case wins in favor of the buyer can i still get the dress back?" Louie replied stating after reading the messages the buyer will keep the dress and the case will more than likely be in my favor. Sounds great right!? Well after reading all the other situations here that are extremely similar to my case, I'm not feeling so confident in Louie.
Has any seller ever been IN FAVOR and PROTECTED BY EBAY in a similiar situation?
I drove 20 minutes to the store to purchase packaging materials, then stood in line for 20 minutes at the post office to ship the package out. Does that just get ignored? That is my reasoning for offering a partial refund. I'm a full-time college student and was trying to make a few extra dollars for groceries. I am not an avid seller on ebay. I spend majority of my time on here being a buyer. Why is a full refund even possible if the item did not fit? How is it the sellers responsibility to make sure the item will fit the buyer prior to them bidding and how is that even possible? Even when sellers list the measurements, buyers claim items dont fit and demand a full refund.
I appreciate all sellers on this site because i know the money and time lost when deciding to sell items at such low bids. I GET IT!!
