Is anyone else having this issue? I mainly resell video games, but lately have been trying to sell items around the house I no longer use. During the pandemic, I did really well. Sold a lot of video games and never had issues with buyers wanting to return items. As of late, I have not been selling as much, my listings aren’t getting as many views, if any. And now it seems like the few items I sell a month, I have someone wanting to return an item and/or get a refund. And it’s usually a false claim.
For instance, I sold a Breaking Bad dvd set, and the buyer wanted to return because they said it was defected, and that all the DVDs skip. I accepted return, received the item back, tested it out again, and it works perfectly fine. Now I’m out money for both shipping labels, and on eBay’s sh*t list.
This morning, I receive a message from buyer asking why I didn’t accept their return, and if it’s because the item doesn’t work. It was an Amazon Echo Auto. I never received a return request from buyer, so I thought their message was a bit odd. Especially when they asked if I didn’t accept their return because the item doesn’t work. It works perfectly fine, and I think they are having buyers remorse. Of course they will never admit that, because they know they won’t be able to return it if that’s the case.
It just seems to me, as of late, that buyers are abusing the return system, and there is nothing I can do about it, because eBay will always back the buyer. It’s been really discouraging, and it makes me want to just close down my store, and try a different website to sell my goods. Just want to here other sellers’ thoughts and opinions.
Thank you!
