By help, I presume you think Ebay should refund you or not refund the buyer? It isn't "your" fault that the shipping service screwed up........how is it "ebay's" fault? Ebay doesn't/can't assess the risks of delivery, what/how/what, if any insurance you have or buy.....that's up to the seller to handle according to his risk level.... Neither can they file insurance claims, again that's up to the seller.....
Why would a buyer buy if they aren't guaranteed the item or their money back if the item isn't delivered? That's been a standard in mail order since it began..........again, part of the risk a seller takes in selling "on line"....
The delivery risks in the last few months has been much greater than normal.......again, something sellers have had to recognize and handle their own way.....not to ship at all, not to ship to certain areas at certain times, etc.
As to the losses......I presume you are stating the full sold price as a loss.......I look at losses as what it cost me to acquire the item, so losses are much less in that perspective....... If I break an item worth $200, but it only cost me $2......it's a lot easier to bear. If the item is sold and paid for, I can deduct the full price off income tax reports.
No one likes losses, especially as a small seller: every sale matters. But losses will happen to all of us....
just my thoughts
