Buyer

[505moonchild52]

Buyer wants to return different item than was sent to her. What can I do?

[femmefan1946]

They told you that?
Get it on record with eBay's customer service (not the subcontractors on the phones).

Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.


https://www.facebook.com/ebay— Message button in upper right on landing page.
#204760888466
https://www.instagram.com/ebayforsellers/


https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851 -> Automated Assistant, type AGENT -> enter. You will then get more options.


The social media Chat accounts are covered by trained eBay employees with some authority.
And you get a transcript so you can compare what you heard with what you were told.
 

[meme6253]

That is not allowed, Why on earth does she think she can return a different item that doesn't make any sense, I would inform ebay so you are in the clear.

[12345jamesstamps]

I usually don't do emails back and forth to the buyer unless it's  something that is a normal question which I have an answer to. Sounds like buyer looking for a 'partial refund'.

I wouldn't respond to the email.

Buyer can do what buyer wants. 

I would wait for an open claim...otherwise I wouldn't even answer to the email.