Buyer - won a Bid, But When try to pay for it, gets a message that it is out of stock. Why is that?

[od_home]

One of my buyers has won a bid. But when he tries to pay for it, gets a message saying the item is out of stock. The buyer is aksing me why is that. I don't know how to reply to it. Does anyone have any idea whats going on or Is there any place I can point the buyer to look for? Or Is there a way to do the payment? - URGENT

Thank you,

Best Regards,

od_home

[aqeeqsouq]

Try to send the buyer invoice.

@od_home 

[od_home]

@aqeeqsouqI already sent it. Will, it resolved the issue for the buyer?

[tealt]

@od_home 

This is one of eBay's latest "improvements".

Heaven only knows why, but that message is now added in various places, including sold, single-quantity items like yours.

Your buyer should ignore that message and proceed to pay. 

[inhawaii]

Your buyer got a message from WHO?

[od_home]

@tealtI already sent an invoice. Hope it will resolve the issue. right? From that invoice, he can pay for the item. right?

[od_home]

@inhawaiiI think he got the message from the eBay listing side. When he tries to pay for it, it says item is out of stock. (Auction based item, won by him)

[aqeeqsouq]

---

@tealt wrote:

@od_home 

This is one of eBay's latest "improvements".

Heaven only knows why, but that message is now added in various places, including sold, single-quantity items like yours.

Your buyer should ignore that message and proceed to pay. 

---

But his buyer won the auction.!!

@tealt 

[inhawaii]

I bet you a nickel that your buyer is not getting a message from ebay saying the item he won from you is out of stock.  Your buyer is confused or mistaken or both.

[aqeeqsouq]

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@od_home wrote:

I already sent an invoice. Hope it will resolve the issue. right? From that invoice, he can pay for the item. right?

---

I hope so.

just keep in touch with your buyer..

[od_home]

@inhawaiiFor me showing the item is out-of-stock is correct. But the buyer who won the auction shouldn't get that message. It will mislead them. I have sent an invoice. I am waiting for his reply.

[inhawaii]

Just putting it out there ... but buyers have been know to come up with some pretty creative excuses not to pay for an item.

I hope things work out for you.  Keep us posted.

[od_home]

@inhawaiiThank you for your help. Really appreciate that. Will see what will happen. I will keep posting here

[kds99]

Nope, that's what the buyer sees now. Makes them think there is something wrong in that the item they bought is out of stock.

[jmcdj]

That started happening this weekend.

Everything I sold this weekend has OUT OF STOCK at top of page.

                                          James